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    Technical Support Manager - Birmingham, United Kingdom - Bennett and Game Recruitment LTD

    Bennett and Game Recruitment LTD
    Bennett and Game Recruitment LTD Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    A great opportunity has arisen for a Technical Support Manager to join an industry leading façade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into projects.

    Technical Support Manager Position Overview
    • Oversee the installation, maintenance, and repair of facade systems supplied by the company.
    • Provide technical support and guidance on site for facade-related products supplied.
    • Conduct site inspections and audits to ensure adherence to project specifications and standards.
    • Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes.
    • Troubleshoot complex technical issues on site, offering timely and effective solutions.
    • Develop and implement training programs for site teams to enhance their technical skills and product knowledge.
    • Support customers with toolbox talks and pre-start site meetings.
    • Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations.
    • Prepare technical documentation and reports for internal and external stakeholders.
    • Manage customer relationships through regular updates and follow-up on concerns.
    • Liaise with our suppliers to upskill and increase product and system knowledge to further help site teams.
    • Engage with and support the NPD process using extensive on-site experience.
    Technical Support Manager Position Requirements
    • Background in the facades market with extensive experience on-site and managing installation of façade / curtain walling systems.
    • Proficient in reading and interpreting construction and architects' drawings and specifications
    • Good verbal and written communication skills to interact effectively with clients and work colleagues.
    • Build relationships with suppliers.
    • Collaborate closely with the design team to address flaws, suggest improvements, and offer potential solutions.
    • Proficient in Microsoft Office (Word, Excel, etc.) and Autocad preferable.
    • Strong organisational skills and effective time management to meet established deadlines.
    • Team player with a drive for success.
    • Exceptional attention to detail and the ability to extract crucial information.
    Technical Support Manager Position Remuneration
    • Starting salary £45,000 - £50,000
    • 28 Days holiday (including Bank Holidays, plus additional days for long service)
    • Contributory pension scheme
    • Life assurance
    • Health cash plan
    • HSF Perkbox

    Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

    Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.

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