account manager - Reigate, United Kingdom - Taylor Rose MW

Taylor Rose MW Reigate, United Kingdom

5 days ago

Description

This role involves but is not limited to:

Forecasting revenue generated through the panel instructions.

Be available to deal with all escalated Key Account fee complaints that arise with clients.

Work with the Head of New Business and CLT to ascertain new Consultants joining the programme, and work with Head of New Business to introduce new relationships to them.

Working with the Head of New Business and New Business Relationship Mangers to ensure effective delivery of the Key Accounts SLAs.

Have the responsibility to expand and develop knowledge on each Key Account, focusing on Brand, structure, SLA, Portal Usage, Search provider.

Promoting best practice across the consultants who take instructions from the New Business Department.

Providing one to one key account billing training to consultants when they join and hold regular training refreshers/sessions.

Proactively advancing own professional development and ensuring these align with the development of the business.

Contributes information to New Business Relationship Managers and Head of New Business of sales strategies and existing business relationships by monitoring competitive products, offerings and assessing needs.

Requirements:

Experience in an Account Manager/Customer Relationship Manager role.

Ability to work well independently and as part of a team.

A problem solver.

Ability to manage and develop panel relationships at all levels

Strong conveyancing/property knowledge and ability to allocate work correctly

Ability to work to and exceed targets

Strong leadership skills

Attention to detail

Self-motivated and enthusiastic

Good working knowledge of Microsoft Word and Excel

Strong verbal and written communication skills

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

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