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    Service Manager - Cardiff, United Kingdom - Cardo Group

    Cardo Group
    Cardo Group Cardiff, United Kingdom

    1 week ago

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    Description

    Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.

    The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis Ltd

    Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands.

    To lead key Cardo Group Support Services functions and teams:


    • Business Development / Bids and Estimating
    • Sales, Marketing and Communications
    • Other Support Services functions / teams may be included at a later date.
    You will be a member of the senior leadership team and work collaboratively with senior colleagues.

    Context :

    The central Support Services Teams provide services to several subsidiary companies based in South Wales, SW England, Southern England the Midlands.

    Work with the Chief Operating Officer to help drive the strategic direction of the organisation, contributing to the development of the corporate strategy and policy formulation at strategic level.


    • Produce business plans for each of the Support Services areas under the line management of the postholder.
    • Ensure the use of effective management information systems and produce timely and accurate reporting of performance of support services against set metrics.
    • Work closely with the Executive Director for Operations and other senior leaders to maximise the impact of services for Cardo's customers and in line with the growth strategy.
    Team leadership and service provision

    • Take lead responsibility for the identified Support Services ensuring they deliver against corporate objectives and performance plans.
    • Provide empowering leadership for the Support Services teams, line managing effectively all direct reports, supporting and developing them to achieve their agreed business objectives, modelling appropriate leadership styles and coaching managers as appropriate to achieve the required outcomes.
    • Lead the HR team so that they work collaboratively with the Training team so that employees can access appropriate learning and development across the business.

    Report on the performance of Support Services and associated issues accurately and in a timely manner via Board monthly Business Review and Senior Management Team papers.


    • Ensure appropriate policies, procedures and processes in the field of the various specialist support services are in place for the effective operation of all subsidiaries and across Cardo.
    • Be personally accountable for the management of financial and service quality, risks, and controls of the Support Services teams and the work they carry out.
    • Ensure Cardo maintain a strong customer focused approach at the heart of all it does and enable the company to best manage these customer relationships.
    • Ensure that Cardo's operational delivery teams receive the necessary assistance and tools from Support Services to enable them to operate efficiently, professionally and in compliance with best practice and the law.
    Collaborates at a senior operational level to achieve positive outcomes for operational teams and customers.
    Develops and manages demanding performance standards that enable successful achievement of functional objectives.

    • Enthusiasm for Customer-focused

    Support Service:

    • Uses data and customer insight to continuously improve services to operational teams / internal customers and external customers.
    Degree level education, management qualification or equivalent through relevant training or experience.

    Track record of success in delivering more than one area Support Services to front-line operational teams and for customers in a geographically dispersed organisation / Group structure.

    Leadership and management experience within a complex, dispersed organisation with demonstrable experience of engaging with and motivating multi-disciplinary staff teams.

    An understanding of the commercial and service delivery requirements of operational staff and teams.

    Demonstrable experience of successfully managing the conflicting demands of delivering personalised services that are commercially viable and fully compliant with regulatory and professional standards.

    Experience of setting and meeting / exceeding performance goals and standards for separate support services functions.
    Experience of successful engagement in corporate management and participation in the formulation
    of corporate objectives, policies and strategies, including business planning.
    develop and deliver improved services and performance.
    Knowledge of successfully managing performance, of setting and monitoring measures that reflect
    Ability to use IT as a management tool.
    Able to take on additional Support Services functions and teams as the company grows / reorganises.

    • Experience in managing multiple teams across inter-related departments, ideally gained within a service-related, building maintenance or social housing environment.
    • Knowledge of current and future challenges facing social housing, including property Maintenance, and understanding of issues and sensitivities.
    • Experience of managing some or all of the Support Service areas in the remit of this post (see above but including: Evidence of promoting equality, diversity, and inclusion in culture, employment, and service delivery.
    • Understanding of Regulator of Social Housing requirements.
    • Personally committed to diversity; Strive to continually improve the quality of services provided.
    • Define and monitor performance against targets and takes remedial action where required.
    • Agile and flexible in responding to operational teams' requests for support and guidance.

    Benefits:
    Up to £90,000 base salary per annum, Pension, Car Allowance (10% of salary)
    31 days annual leave inclusive of bank holidays and birthday day off.
    At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.
    We are working hard to building a business that is as diverse and inclusive as the communities we serve


    Job Type:
    Full Time

    Position:
    Head Of Support Services
    Phone
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