- Be part of a growing team of engineers providing excellent support to our customers and partners
- Provide technical best practices for partners and customers
- Work through technical issues at an operating system level
- Build and maintain customer and partner relationship
- Manage technical issues, solutions, and sales opportunity progress by creating cases within our helpdesk system
- Manage case escalation to maintain forward movement on customer issues
- Ensure clear, professional communication between our teams and the customer
- Create and maintain self-help documents
- Continue education by attending training sessions and reading technical documentation
- Manage technical escalations based on issue severity and customer response
- Receive incoming calls and assist customers with opening and maintaining cases
- No customer travel is required for this position
- Strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management
- A team player who is influential and builds good working relationships across all levels
- Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
- Ability to communicate via phone and email is required
- Positive work ethic
- Ability to listen effectively and show patience whilst working with customers
- Ability to learn new technologies quickly
- Ability to work independently, under minimal supervision
- Ability to take effective notes
- Ability to multitask effectively and work under pressure
- Prior Technical Support Engineer experience is preferred
- Basic knowledge of Linux Operating Systems
- Experience with IGEL OS or other Thin Client operating systems is a plus
- Basic knowledge of Windows Operating Systems
- Experience in Terminal Services, Windows Virtual Desktop, Citrix, VMWare Horizon environments
- Knowledge of networking concepts, including TCP/IP, DHCP, DNS, etc.
-
Application Support Analyst
1 week ago
HARTLEYCO LTD Reading, United KingdomI'm currently hiring for an Application Support Analyst on behalf of a Software House based in Reading. · You will be responsible for supporting their clients that are utilising their bespoke software and troubleshooting or escalating any issues that are raised. · Below are the k ...
-
Customer Support Analyst
5 days ago
Avanti Reading, United KingdomAre you looking to launch your IT career with a rapidly growing software company? Avanti Recruitment is working with a company based in Reading that specializes in creating full life cycle and bespoke CRM platforms for small to medium businesses. They areseeking a junior IT Techn ...
-
Customer Support Analyst
1 week ago
Specialist Recruit Earley, United KingdomOur client, based in Reading, unites their entire organisation around data and processes, promoting teamwork and collaboration. Due to recent success, they are expanding their team and seeking a Customer Support Analyst. This is a great opportunity to joinan organisation which of ...
-
Junior IT Service Desk Support Analyst
6 days ago
Education Development Trust Reading, United KingdomWe are recruiting a full time **Junior ITService Desk Support Analyst** to join a thriving and busy IT Department. · This full time role involves working in the Reading Head Office, 3 to 4 days a week. Flexible working will also be required including some out of hours. **The Juni ...
-
IT Support Analyst
1 week ago
Remit Resources Guildford, United KingdomIT Support Analyst needed for this large, enterprise sized professional services business to cover a number of offices around London including Guildford, Reading, Basingstoke & Slough. The role will involve providing 1st & 2nd Line IT support to theiruser base, resolving where ap ...
-
Support Analyst
3 days ago
Office Angels Guildford, United Kingdom**I.T Support Analyst** · **£30,000-£38,000 - PLUS 25 days holiday, pension, bonus scheme, gym discounts, holiday purchase scheme, house move day & much more** · **Monday -Friday (shift pattern covering 08:00 - 17:30)** · **Guildford - close to the station** · An amazing opportun ...
-
IT Support Analyst
1 week ago
AG TALENT LTD Basingstoke, United Kingdom Full timeAre you an IT Support Analyst who lives locally to Basingstoke? · Do you want to provide support to a large business across multiple offices? · Location: Basingstoke – 5 days a week on-site · Salary: £25,000 - £30,000 + Benefits · Interview process: 2 stages · You'll be responsib ...
-
Support Analyst
1 week ago
Oval Recruit Winchester, United KingdomSupport Analyst / Helpdesk - Financial Services · Winchester - £competitive · A leading Financial Services Consultancy who advises large UK Corporates on a range of pension, investment, energy and health Strategy & analytics are looking for someone to join their Pensions Systems ...
-
IT Support Analyst
3 days ago
Sandiford Green Limited Guildford, United KingdomOur client a successful law firm are looking for an IT Support Analyst. Working as part of a team of four to provide high quality support and assistance on all aspects of IT. While predominantly based in the Guildford office, this role will include traveland support to other UK o ...
-
Retail Support Analyst
3 days ago
Mobilus Limited. Lane End, United Kingdom Full timeOur client is an organisation that operates within the retail sector based in High Wycombe. They are currently looking to hire a 1st Line Retail Support Analyst to join their expanding Helpdesk team. The main purpose of the role is to provide excellent technical support, customer ...
-
Underwriting Support Analyst
2 days ago
Q Underwriting Leatherhead, United KingdomUnderwriting Support Analyst · Q Underwriting, · Leatherhead · Do you have the experience or ambition to provide analytical support in a commercial underwriting environment? · Q Underwriting is the MGA within the PIB Group and, since it's formation in 2019, is already market-lead ...
-
IT Desktop Support Analyst
1 week ago
Circle Recruitment Kingston Upon Thames, United KingdomIT Desktop Support Analyst - 2nd Line - Kingston Upon Thames · IT Desktop Support Analyst with strong 2nd line IT support experience in Azure AD, Office 365 & networking is required by a leading law firm based near Kingston Upon Thames. This is a new role due to company growth, w ...
-
Application Support Analyst
1 week ago
South Oxfordshire District Council Oxford, United Kingdom**Location**: Oxfordshire · **Salary and grade**: £45,568 per year, Grade 7 · **Duration of role**: Permanent · **Hours per week**: 37 · **Probationary period**: Six months · Closing Date: 17 September 2023 · **About the role and what we're looking for**: · **Main duties and resp ...
-
Desktop Support Analyst
1 day ago
Huntress Hampshire, United Kingdom**Desktop Support Analyst** · 6 month contract initially - Hampshire - 100% Onsite - £245p/d Umbrella · A global powerhouse within the professional services industry is looking for a Desktop Support Analyst to join their team in Hampshire on an initial 6 month contract. · The suc ...
-
IT Support Desk Analyst
1 week ago
Reflex Computer Recruitment Guildford, United Kingdom**IT Service Desk Analyst -1st Line IT Technical Support - 1st Line Microsoft Support Engineer - IT Helpdesk Engineer - Microsoft Azure Cloud Infrastructure Support - Cloud 1st Line Support Engineer - Windows Server, Windows 10, ITIL - O365, ActiveDirectory, Exchange, SCCM, Servi ...
-
Technical Support Analyst
1 week ago
Kerridge Commercial Systems Hungerford, United KingdomKerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single · - or multi-branch operations, aswell as catering for or ...
-
Production Support Analyst
1 week ago
Appcastenterprise Leatherhead, United Kingdom**Job Description** Production Support Analyst · Position Description · FC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace management for the British Army. Currently developing two major software releases concurrently and sup ...
-
Application Support Analyst
1 week ago
GCS Ltd Reading, United Kingdom Contract, Full timeJOB TITLE: MS CRM Support Analyst · Type: Permanent · Job Purpose: · We are looking for an experienced Microsoft Dynamics CRM Support Analyst with a proven track record in delivering 1st line support. Your primary focus will be to work as part of a technical team. This position i ...
-
Technical Support Analyst
1 week ago
Chassam Recruitment Limited. Reading, Berkshire, United Kingdom3 rd Line IT Support Analyst · Are you a 3 rd line IT Support Analyst looking for a new position? I am currently recruiting for a 3 rd Line IT Service Desk Engineer for a leading company based near Reading. This is an exciting position where you will be responsible for respondin ...
-
Application Support Analyst
1 week ago
Rainford Berry Ltd Slough, United Kingdom**Experience** · - Experience in using Payroll ERP software is advantageous. · - A firm IT related background and Payroll experience is desired for this position - 2 years · - Experience of payroll and HR processing in a multi-client environment is favourable. · - Have knowledge ...
Support Analyst - Reading, United Kingdom - IGEL Technology
Description
THE ROLE
This position is an in-office or hybrid entry-level technical support position. As a Technical Support Analyst (m/f/d) at IGEL, you will be tasked with working with customers and partners to resolve issues related to the product. This includes keeping track of customer cases, engaging with your peers, and working with your team lead to escalate issues when required. At IGEL we encourage growth and want to see a strong desire to learn and a "can do" attitude in our employees. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.
RESPONSIBILITIES
QUALIFICATIONS
Personal Skills
Technical Qualifications