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    IT Service Management Compliance Manager - Birmingham, United Kingdom - PwC

    PwC
    PwC Birmingham, United Kingdom

    1 week ago

    PwC background
    Full time
    Description
    JOB DESCRIPTION A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

    Our IT Service Management Governance / Tech Delivery team is responsible for the provision and delivery of comprehensive Governance and reporting. We aim to protect and enhance the PwC brand by making quality, risk management and compliance as simple and sustainable as possible, blending technical skills and strategy to advise our internal functions and teams with spectacular results. Our team is expanding and looking for IT Risk Manager specifically in Disaster Recovery, APM (Application Portfolio Management), Change, Release, Availability Management, Configuration Management and Major Incident. You'll focus on promoting and monitoring compliance with applicable external regulations as well as internal policies and procedures to help manage PwC's regulatory and reputational IT risk landscape.

    The Tech Delivery department identifies and assists internal teams to mitigate and control IT Operational risks. As part of the team, you'll provide advice and guidance to internal PwC teams on IT Service Management framework, standards and approaches in accordance with PwC policies and principles.

    Skills required:
  • Maintaining data to ensure accuracy and accessibility for effective decision-making
  • Manage data governance, quality control, and data integration to support business operations.
  • Collaborate with cross-functional teams to integrate data quality measures into the ITSM lifecycle.
  • Ensure adherence to IT Service Management framework with Tech Delivery.
  • Help to enhance and develop / implement robust IT compliance policies, procedures, and controls to meet regulatory requirements.
  • Working with Senior Management to support ongoing audits and assessments
  • Monitor and report on key performance indicators related to ITSM compliance metrics.
  • Working with Senior Management / IT Leadership to assist with the engagement with external auditors and regulatory bodies as needed to facilitate compliance audits.
  • Experience in internal audits and IT risk or business management
  • Strong ITSM Background (Disaster Recovery, Application Portfolio Management, Change, Release and Config)
  • Highly motivated, detail-oriented and well organised.
  • Strong problem-solving and analytical skills.
  • Team oriented but with the ability to work independently and efficiently.
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