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    Business Excellence Program Manager - London, United Kingdom - McGinley Support Services

    McGinley Support Services
    McGinley Support Services London, United Kingdom

    2 weeks ago

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    Description
    • Business Excellence Program Manager
    • Up to £540 per day PAYE
    • Initial contract until 30th June 2024 but subject to budget and performance will be a full 18 months
    • Fully Remote based role

    Working for a Global Technology company we are looking for an experienced Program Manager specialising in Business / Customer Excellence.

    About Global Customer Experience - Engagement:
    The Customer Experience & Success (CE&S) focuses on empowering our customers to accelerate business value through differentiated customer experiences that leverage the businesses products, services, and partnerships.

    The Global Customer Experience (GCX) has been established within CE&S to deliver differentiated customer and partner experiences.

    This team will secure executive sponsorship, utilize data-driven prioritization, and execution excellence to achieve critical experience improvements that delight our customers and enhance business outcomes.

    This position will require a candidate with a good balance of experience and knowledge in driving strategy, planning and execution of initiatives across an organisation, and understanding of working with customers and partners effectively to drive excellent satisfaction.

    Key Responsibilities:
    , Providing operational support to Global Customer Experience Engagement team, ensuring that roadblocks are removed and serving as a key connection point between our Business Excellence team and Region/Segment leads - enabling the team to effectively execute on customer and partner experience priorities.
    , Developing and maintaining operational cadence and rhythm of business (ROB) for GCXE team, ensuring alignment with Business Excellence and Segment/Region leads
    , Driving process improvements and standardization across GCXE team, leveraging best practices and tools to enhance efficiency and effectiveness
    , Providing ad-hoc support and analysis for customer and partner experience projects and initiatives as needed

    This role supports a global team, and may require flexibility with hours to account for collaboration with stakeholders in the US.

    Direct manager will be EMEA based.

    Key Deliverables:
    , Partnering with GCXE team to ensure clarity and remove roadblocks
    , Identifying opportunities to scale efforts that will be supporting driving consistency across GCXE
    , Driving operational ROB to support team function

    Key Skills and Experiences
    , Strong program management experience is essential
    , Previous experience working within a Global Technology company is essential

    • Experience working in the Customer Experience / Business Excellence space a huge advantage
      , Strong communication and cross-organisation skillset
      , Ability to think strategically on how to integrate insights across various stakeholders
      , Self-motivated and adaptable, ability to spot and act on new opportunities
    #J-18808-Ljbffr
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