Jobs

    Part Time Service Support Administrator - Manchester, United Kingdom - Workingmums

    Workingmums
    Workingmums Manchester, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Rent & Service Charge Specialist

    Title:
    Rent & Service Charge Specialist
    Permanent, Full-Time

    Office Location:
    Sale Point, Manchester ( Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024)
    Agile (20-40% in office and 3-4 days working from home)
    Hours: 35 hours per week, Monday – Friday
    Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
    Interviews to be held via Teams video call on: Tuesday 7 th May 2024.

    We currently have a new opportunity for a Rent and Service Charge Specialist to join our Service Charge team based in the North West which manages rent and service charges for over 10,000 homes.

    Working alongside another Specialist and a Service Charge Accountant, you will be responsible for:
    Providing a proactive and responsive service in relation to customer enquiries and complaints in relation to rent and service charges

    As a Team you will deliver accurate and timely service charge estimates for all service charges and reconciliations after year end, monitoring actual performance of service charges against estimates and analysing variances and escalating issues where appropriate.

    Knowledge and understanding of legislation and statutory regulations regarding service charges
    Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries
    Strong excel and data analysis skills with experience of service charge applications and systems and using Open housing and Open accounts or equivalent finance system

    L&Q is Great Places to work certified and for the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category.

    Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
    Excellent Pension Scheme – double contribution up to 6%
    Generous non-contributory life Assurance
    An Employee Assistance Programme
    Recognition bonus scheme (spot awards)
    Strong family friendly policies
    A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
    As a charitableorganisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work.

    We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

    Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

    At the foundation of everything that we do are our corporate values and associated behaviours.

    More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

    We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen.
    We are recognised externally for our commitment to inclusion.

    We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

    We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
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