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Service Management Coordinator - Chesterfield, Derbyshire, United Kingdom - Royal Mail
Description
Job Description:
The Service Manager represents Royal Mail in the delivery of all existing and new IT Services that supports Royal Mails business.
The role is responsible for ensuring that Royal Mails IT Services are delivered as specified in the formal agreements between the Business, the Technology Organisation and the Suppliers.
[ads1]Job Responsibilities:
Responsible for identifying opportunities to improve the effectiveness and efficiency of the RMG IT services.
Build collaborative working relationships across Technology and the business
Delivering key components for the service introduction processes
Ability to create collaborative virtual teams across multiple suppliers to deliver high levels of service and availability
Accurate reporting of IT service performance levels
Job Requirements:
Have experience in Service Management and Service Level Agreements
Experience of working in an ITIL compliant environment (ITIL qualified)
Excellent track record of managing suppliers in reaching successful outcomes
Have strong analytical capabilities and excellent communication skills
Must be able to work with the technical staff from the Suppliers on a day-day basis.
Job Details:
Company:
Royal Mail
Vacancy Type:
Full Time
Job Location:
Chesterfield, England, UK
Application Deadline:
N/A
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