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    Service Management Coordinator - Chesterfield, Derbyshire, United Kingdom - Royal Mail

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    Job Description:

    The Service Manager represents Royal Mail in the delivery of all existing and new IT Services that supports Royal Mails business.

    The role is responsible for ensuring that Royal Mails IT Services are delivered as specified in the formal agreements between the Business, the Technology Organisation and the Suppliers.

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    Job Responsibilities:
    Responsible for identifying opportunities to improve the effectiveness and efficiency of the RMG IT services.
    Build collaborative working relationships across Technology and the business
    Delivering key components for the service introduction processes
    Ability to create collaborative virtual teams across multiple suppliers to deliver high levels of service and availability
    Accurate reporting of IT service performance levels


    Job Requirements:
    Have experience in Service Management and Service Level Agreements
    Experience of working in an ITIL compliant environment (ITIL qualified)
    Excellent track record of managing suppliers in reaching successful outcomes
    Have strong analytical capabilities and excellent communication skills
    Must be able to work with the technical staff from the Suppliers on a day-day basis.


    Job Details:

    Company:
    Royal Mail


    Vacancy Type:
    Full Time

    Job Location:
    Chesterfield, England, UK


    Application Deadline:
    N/A

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