- Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system.
- Managing incident, problem, change, and request processes.
- Conducting root cause analyses and patch management.
- Overseeing IT asset inventory and maintaining the endpoint device estate.
- Performing general Microsoft 365 administration and related tasks.
- Acting as a key point of contact on the IT service desk, offering first-line support.
- Extensive experience in a troubleshooting environment, particularly within a tech-focused setting.
- Proficiency in AWS, Azure, and managing incidents through ticketing systems.
- Strong problem-solving skills and attention to detail.
- Familiarity with Microsoft 365 administration and Windows 10/11.
- ITIL certification is beneficial, along with a basic understanding of networking.
- Experience or certifications in MDM, Apple, and Android device management are highly valued.
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IT Operations Analyst - Warrington, Cheshire, United Kingdom - InfoSec People Ltd
Description
Job Post:
IT Operations AnalystLocation: WarringtonType: Full-TimeSalary: Up to £45,000We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst.
This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company's internal Operations/Desktop team, providing vital support and expertise.Role Overview:
The IT operations Analyst will engage in diverse tasks involving platforms such as Salesforce, Microsoft Dynamics Business Central, AWS, and a range of Microsoft desktop products.
This role is essential in supporting the internal teams of the company, ensuring the efficient and effective operation of their day-to-day systems.
Key Responsibilities:
Desired Skills:
For further details and to apply, please contact to take on a rewarding and challenging role in IT operations? Click "Apply" now