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    Supervisor, Customer Operations - London, United Kingdom - The Foschini Group / TFG London

    The Foschini Group / TFG London
    The Foschini Group / TFG London London, United Kingdom

    1 week ago

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    Description

    Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again.

    Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.

    As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned.

    Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

    Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
    Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
    Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

    As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store.

    We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store.

    Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.

    DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN

    Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday.

    Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.

    TFG London Inclusion and Diversity statement of commitment:

    At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

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