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    Operations Support Specialist - London, United Kingdom - International Schools Partnership

    International Schools Partnership
    International Schools Partnership London, United Kingdom

    3 weeks ago

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    Description
    ISP Technology Operations Support Specialist – Role Profile

    Located in the UK (Office / Remote) and reporting to the Group Head of Technology Operations, we are seeking to hire a Technology Operations Support Specialist.

    The role will be a key member of the team responsible for technology infrastructure and support provided to our central office team in Wimbledon as well as supporting some of our group wide enterprise applications.

    The Support Specialist will also support the global Technology Leadership Team, working closely with our solutions team and regional technology teams, ensuring our vision, core objectives and ambitions are realised collectively.

    This role will be expected to contribute to secure, standardize and drive amazing value through efficiencies and improved use of business critical tools.

    Begin with our children and students. Our children and students are at the heart of what we do. Wellbeing and safety are both essential for learners and learning. We apply school policies and procedures and embody the shared ideas of our community.
    We make financial choices carefully based on the needs of the children, students and our schools.
    We positively engage with personal and professional development and school improvement.
    The selected candidate will be part of the team configuring and managing technology operations cloud platforms.
    Microsoft Environment (Office 365, SharePoint, Azure AD, Intune etc.)
    Additional Services (Group Calendar, Self Evaluation Tool, Cyber Security Training etc.)
    Administration

    Along with platform management, we expect the day to day administration to also be a core responsibility of this role.

    Ensuring compliance
    ~ Data management and retention

    System Monitoring
    Performance management
    Service delivery
    Support & Training

    Being able to offer support and training to our staff primarily in the Wimbledon office, but also across the group where appropriate is crucial.

    ISP Central support including on site support at least 2 days per week
    Triage of ServiceDesk tickets and support of escalation
    Cross-functional technical support
    Service delivery catalogue curation
    Monthly technology reporting
    Curation of training materials
    Delivery of training / workshop session to staff
    Bachelor's degree in computer science (or equivalent)
    ~5 years or more work experience in a similar capacity
    ~ Problem-solver, fast thinking and flexible
    ~ Technology training course delivery
    ~ Solid understanding of network infrastructure technology and concepts
    ~ Microsoft certified in several disciplines (Azure, 365, Teams)
    ~ ITIL service delivery certified
    ~ Microsoft / CompTIA security fundamentals
    ~ Solid understanding of automation tools
    ~ Data management and report dashboard experience a bonus

    supporting others in their continual learning, development and growth.

    ~ Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.

    ~ Community Focus. helps others feel valued; ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

    All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

    ISP Commitment to Diversity, Equity, Inclusion, and Belonging

    ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics.

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