- We will help you get to work too We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
- Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
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Apprentice Client Services Specialist - London, United Kingdom - Charles Tyrwhitt
Description
At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.
This time, we're on the lookout for a Customer Service Specialist who will be working with Scott and the Team in our Jermyn Street store.
This contract is up to 32 hours, candidates must be flexible to work on weekdays and some weekends.The Customer Service Specialist is a key role responsible for consistently ensuring exceptional service in the Flagship store, from expertly managing the customer experience and communication, to working closely with the wider Jermyn Street sales and operations teams to achieve the store's goals.
Building relationships with customers comes naturally with the role, and so will developing and nurturing relationships with other stores, Head Office and Customer Service to ensure a strong connection.
Other parts to the role include some Sales Assistant duties on the shop floor when required, stock accuracy and management tasks, visual merchandising, and adhering to the Health and Safety guidelines to ensure that we are trading and providing service safely and legally.
The ideal candidate will have experience in a customer service led role in fast-paced retail or hospitality role within a large team.
High level of emotional intelligence and strong interpersonal and communication skillsStrong IT proficiency and good understanding of Microsoft Office
Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world He believed that all men; should be able to own a Jermyn Street quality shirt.
Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London's famous Jermyn Street.Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia.
Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.
We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.
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