Operations Manager - Cardiff, United Kingdom - Sedgwick

Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Operations Manager - Cardiff/Bristol

**Essential for this role is the experience of handling of property insurance claims**

The Role:

We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the Cardiff/Bristol area. We are committed to flexible working but expect the role to require you to attend one of our offices (Cardiff) for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

Our dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

The role is an Operations Manager position for our Domestic team based in the Cardiff/Bristol including adjusters and support team colleagues.

Your key responsibilities will include:

Mentoring, training and development of all direct reports

Ensuring your team meet their targets for client service, technical reporting and quality

Promotion and delivery of our goal of making claims easy for everyone

Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team

Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes

Completing progressive performance meetings for your team

Compliance with all Sedgwick processes and procedures

Liaison with insurer clients as required, and understanding their bespoke requirements

Building effective working relationships with internal customers and suppliers as required

Essential for this role:

Have experience in the handling of property insurance claims

The desire and ability to deliver excellent customer service

Proven management skills, and the confidence to lead a high performing team dealing with complex claims

First class communication skills, both written and verbal

Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.

Strong organisational skills and the ability to prioritise your workload under pressure

The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

What will you get for this role?

Competitive salary depending on skills, experience and qualifications

Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential to qualify for this)

Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

Healthcare scheme

25 days annual leave

A Self Invested Personal Pension Scheme

Discounts on various products and services

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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