Jobs
>
Stevenage

    Customer Services Team Leader - Stevenage, Hertfordshire, United Kingdom - The Institution of Engineering & Technology

    The Institution of Engineering & Technology
    The Institution of Engineering & Technology Stevenage, Hertfordshire, United Kingdom

    4 weeks ago

    Default job background
    Description
    What if you could support the IET to build satisfaction and loyalty amongst members?
    What if you join an enthusiastic team working towards the common goal of providing exceptional customer service?
    What if you were our Customer Service Executive?
    We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

    In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS.

    You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention.

    Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries.

    but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

    Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS.
    Accurately process new and lapsed member applications over the phone, following set procedures.

    Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation.

    Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants.
    Ensure all member contact services levels are maintained.
    To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team
    Support Engagement opportunities as identified by the Member Experience and Retention Teams.

    Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual.

    Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook.
    We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Technojagat

    Team Lead

    3 weeks ago

    Technojagat United Kingdom

    Lorem ipsum dolor sit amet consetetur sadipscing elitr sed diam nonumy eirmod tempor invidunt utlabore et dolore magna aliquyam erat sed diam voluptua. At vero eos et accusam et justo duodolores et ea rebum. Stet clita kasd gubergren no sea takimata sanctus est Lorem ipsum dolor ...

  • Change Grow Live

    Team Leader

    1 week ago

    Change Grow Live Stevenage, United Kingdom

    **Overview**: · Hertfordshire Single Point of Contact (SPOC)Team Leader · Do you want to work for a caring organisation that believes in people? · Do you want to end the day knowing you have made a difference? · We are looking for an experienced, energetic, and organised individu ...

  • Symbiosis Care Limited

    Team Leader

    1 week ago

    Symbiosis Care Limited Stevenage, United Kingdom

    **Job decription** · We require a dedicated Individual to work at Supported Accommodation with supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of thei ...

  • Ministry of Justice

    Team Leader

    2 weeks ago

    Ministry of Justice Stevenage, United Kingdom

    **Team Leader - Stevenage ** · **£25,827 - £27,170** · **Stevenage**: · **EO Team Leader (Cash Office)** · **Proud to Serve. Proud to keep justice going.** · **Who Are We?** · Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal ...

  • HM Courts and Tribunals Service

    Team Leader

    2 weeks ago

    HM Courts and Tribunals Service Stevenage, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £25,827 - £27,170**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Flexible working, Full-time, Job share, Part-time**Number of jobs ava ...

  • HM Courts and Tribunals Service

    Team Leader

    1 week ago

    HM Courts and Tribunals Service Stevenage, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £25,827 - £27,170**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Flexible working, Full-time, Job share, Part-time**Number of jobs ava ...

  • Charles Hunter

    Team Leader

    7 hours ago

    Charles Hunter Stevenage, United Kingdom

    **Team Leader - Supported Living** · Are you an experienced Senior Support Worker looking for your next step up? Or are you a Team Leader looking for a progressive and exciting company? I have a highly exciting opportunity for you · My client is an established and highly regarded ...

  • Hertfordshire CC

    Team Leader

    1 day ago

    Hertfordshire CC Stevenage, United Kingdom

    **Advert Information** Job Title**: Team Leader · **Location**: Scarborough House, Stevenage · **Starting Salary**:£30,151 with the opportunity to progress to a maximum of £32,909 · **Hours**: 37 · **Contract**:Permanent · **Diversity**:We are an inclusive employer and value a di ...

  • Symbiosis Care Limited

    Team Leader

    6 days ago

    Symbiosis Care Limited Stevenage, United Kingdom

    **Job decription** · We require a dedicated Individual to work at Supported Accommodation with supporting adults (18 and over) with learning disabilities, autism and autistic spectrum disorders, complex needs, mental health issues and challenging behaviours in all aspects of thei ...

  • MBDA

    Team Leader

    3 days ago

    MBDA Stevenage, United Kingdom

    You will be leading a Simulation and Modelling team with a range of experiences to deliver a variety of mathematical models in to a complex weapons programme. · **Job Title**: Team Leader - Simulation and Modelling · **Salary**: circa £55,000 depending on experience · **Location* ...

  • HM Courts and Tribunals Service

    Team Leader

    2 days ago

    HM Courts and Tribunals Service Stevenage, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £25,827 - £27,170**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - Flexible working, Full-time, Job share, Part-time**Number of jobs ava ...

  • Cirrus Selection

    Team Leader for Mechanical

    3 weeks ago

    Cirrus Selection Stevenage, United Kingdom

    **Team Leader for Mechanical & Climatic Projects** · **Location: Stevenage** · **Salary: Up to £58,000 p/a + Excellent Bonus, Pension & Flexible working** · We currently have an exciting opportunity for a Team Leader for Mechanical & Climatic Projects · ** **to join a world class ...

  • The Wine Society

    Distribution Team Leader

    1 week ago

    The Wine Society Stevenage, United Kingdom

    This role sits within the Distribution team, overseeing the Distribution operation including all aspects of daily planning and administration for the team. You will be overseeing the van fleet and also liaising with 3rd party carriers. · Working with another Team Leader, you will ...

  • Churchill Services

    Cleaning Team Leader

    2 weeks ago

    Churchill Services Stevenage, United Kingdom

    Hours of work : 4 hours/day (3-7pm) · 20 hours/week · Monday to Friday · Rate: £10/hour · Cleaning team leader reports into Non Working Supervisor and are responsible with the cleaning of a small section, to assign cleaning areas to staff, carry out daily inspections to ensure cl ...

  • East and North Hertfordshire NHS Trust

    Theatre Team Leader

    3 weeks ago

    East and North Hertfordshire NHS Trust Stevenage, United Kingdom

    We are recruiting for a Theatre Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. · We have 4 new roles available as Scrub Theatre Team Leaders. One of the posts is for the Vascular Theatres and one is ...

  • TK Maxx

    Retail Team Leader

    3 weeks ago

    TK Maxx Stevenage, United Kingdom

    From designers straight off the runway, statement jewellery and helping people to let their personaility shine at home, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It's about the excit ...

  • Sopra Steria

    Infrastructure Team Leader

    2 weeks ago

    Sopra Steria Stevenage, United Kingdom

    **Are you a Team Leader who can guide, develop, and inspire a team?** · **What you will be doing**: · - The Team Leader will be responsible for the day to day management of the Windows Tower · - Manage a team that will contribute to the proactive running of service provision · - ...

  • Network Rail

    Team Leader

    3 weeks ago

    Network Rail Hitchin, United Kingdom

    Team Leader [Off Track] - Hitchin ADM Downside · **Location**: · Hitchin, GB · **Department Name**: · Eastern Region · **About Network Rail**: · Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goo ...

  • GSK

    Team Leader Analytical

    3 weeks ago

    GSK Stevenage, United Kingdom

    **Site Name**: UK - Hertfordshire - Stevenage · **Posted Date**: Nov · Are you an Analyst/Chemist looking for an opportunity to work in cutting edge separation science? Do you have experience leading the team? · Are you looking for a unique opportunity to diversify your skills a ...

  • Hyper Recruitment Solutions Ltd

    Team Leader

    2 weeks ago

    Hyper Recruitment Solutions Ltd Hertfordshire, United Kingdom

    We are currently looking for a Team leader to join a leading biopharmaceutical company based in the Hertfordshire area. As the Team leader you will be responsible for supervising staff with day-to-day operations and that GMP standards are maintained. · KEY DUTIES AND RESPONSIBILI ...