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Contact Centre Consultant
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Contact Centre Consultant
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Contact Centre Consultant
1 day ago
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Field Service Engineer, Car Parking Systems
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Pain Management Medical Secretary
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Trainee Customer Consultant
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Inbound Customer Service Advisor
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Performance and Operations Consultant
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Marketing and Corporate Affairs Consultant
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Marketing and Corporate Affairs Consultant
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Patient Administrator
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Assistant Educational Psychologist
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Swindon Borough Council Swindon, United KingdomAt Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town gr ...
Contact centre consultant - Swindon, United Kingdom - Capita
Description
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:
Contact centre consultantJob Description:
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislationTo deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Location:
Swindon,
United KingdomTime Type:
Full timeContract Type:
Permanent