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    Service Manager - Wigan, Greater Manchester, United Kingdom - Threeuk

    Threeuk
    Threeuk Wigan, Greater Manchester, United Kingdom

    1 week ago

    Default job background
    £59,120
    Description
    Accountable for managing the delivery of Operational Service Readiness in support of technologies within the Core Network domain.
    Provides advice and support on operational requirements, assessments, and compliance of operational services for capabilities that are procured from partners, including
    Development of local plans and integration into higher level / business plans.

    Working alongside all other domain Service Readiness Managers to ensure an integrated E2E Ops Model and adherence to the E2E operational strategies and principles.

    Ensuring effective transition into Target Operational model and steady state functions utilising Interim and strategic service model designs.
    Applies ITIL Service Strategy and Design approach to operational services and ensure interoperability across all Three's services.
    Accountable for the production and adherence to the Service Design framework to ensure effective set up and ongoing maintenance of:
    Service Level Agreements (SLAs)
    Service definition schedules
    Operation Support System (OSS) inputs
    Service Catalogue
    Configuration Management baseline
    Service Support Manuals
    Policy Management frameworks
    Drives partner and internal teams to exploit technology to deploy high automation and orchestration to improve joint performance
    Owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when it has been deployed
    Service Acceptance/Readiness (30%)
    Managed Services Tendering (20%)
    Opex Management (10%)
    Service Operations Strategy (10%)
    Continual Service Improvement (Embedded)
    Experience of managing service delivery in a multi partner/vendor environment

    Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.

    Understanding of marketing led / consumer brands and the importance of customer experience.
    An ability to work in a service orientated environment and the importance of this in product development.

    Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience.

    Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
    Demonstrable understanding of Operational process and utilisation of OSS to achieve effective end to end Service Management Design.
    Relevant experience of RFQ, RFP evaluation and contract definition in Service Management
    Experience of Service Design in Core Network-specific domain technologies.

    A car allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.

    ~ Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
    ~28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
    ~ Private Medical Insurance, Life Assurance and Income Protection.
    ~ Free mobile phone package & unlimited sim-card
    ~ Free on-site car parking
    ~ Plus lots more including wellbeing and learning & development benefits

    We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

    At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

    Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30.
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