- You will have line management responsibilities, leading an established team of Service Managers.
- You will manage end user communication and expectations, providing high quality support for all end users.
- Plan, schedule and coordinate resources to ensure effective service delivery of business critical systems used by Counter Fraud Compliance & Debt (CFCD). This is the largest business directorate impacting DWP live estate with approximately 9,000 colleagues.
- Maintain stakeholder relationships and will liaise effectively and courteously with colleagues.
- You will be expected to work occasional evenings and weekends as required.
- Work as part of a dynamic team that will give you the opportunity to develop in IT service management whilst having the chance to work towards professional accreditations such as ITIL Managing Professional.
- Ability to lead and energise teams in order to maximise teamwork, co-operation, productivity and morale.
- Previous experience of IT Service Management working within a Service Management framework e.g. ITIL.
- Demonstrable experience of independently supporting and maintaining Digital Products and Services.
- Ability and experience in delivering continual service improvements.
- Experience in managing a high workload against competing priorities.
- Experience in developing Service Management processes to ensure relevant stakeholders requirements are met.
- Flexible working, flexi hours and flexi days
- Hybrid working: some time in a hub with the team, some time at home
- Family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Sports and social activities
- Working in an award-winning environment and culture
- Professional development, coaching, mentoring and career progression opportunities.
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IT Service Manager - Blackpool, United Kingdom - DWP Digital
Description
IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million citizens every day.
DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.
The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us.
Delivery. Work. Projects.
Delivering successful outcomes in this role, the main responsibilities you will have include:
What skills, knowledge and experience will you need?
Please note - this role requires you to pass a security clearance check.
Details. Wages. Perks.
You'll join us in our brilliant digital hub in Blackpool.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.
In return for your skills, we offer competitive pay of up to £36,545.
You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.
You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave.
We also have a broad benefits package built around your work-life balance which includes:
Click 'Apply' for more information and to start an application on Civil Service Jobs.
IT Service Manager professionals in Blackpool
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Daniel Taylor
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Guest Experience Comes First!