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    ICT Service Delivery Technician - Leicester, United Kingdom - Leicester College

    Leicester College
    Leicester College Leicester, United Kingdom

    1 week ago

    Default job background
    Full time Permanent Career average pension scheme
    Description

    ICT Service Delivery Technician. ICT Service Delivery Support Team. Full Time. 37 hours per week. Permanent.

    This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff.

    You should have the following:

    • A minimum Level 4 qualification (or equivalent) in a related subject or relevant experience in a Service Desk support role. You also need to demonstrate proven technical support experience, preferably within an educational setting.
    • Level 2 qualification or equivalent in maths and English (GCSE Grade C or above, GCSE Grade 4 or above or equivalent)

    You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.

    You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.

    Note: Previous applicant who have applied in the last six months need not apply.

    Interview: Week commencing 17 June 2024

    Benefits we offer:

    • 41 days holiday
    • Membership of the Local Government Pension Scheme
    • Discounted shopping and rewards
    • Wellbeing services and support
    • On-site nurseries
    • Excellent training and development opportunities

    Principals Welcome and about Leicester College

    Safeguarding in Recruitment Policy

    Applicant Guidance

    Equality & Diversity Policy

    Employee Benefits Booklet

    We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission: Developing skills, supporting businesses, engaging communities, changing lives.

    Leicester College is proud of its diverse workforce and welcomes applications from the whole community.

    Leicester College is committed to safeguarding and promoting the wellbeing of our students, we expect all staff to share this commitment. Background checks including current and latest employer references and an enhanced DBS check will be required for this role.

    If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.

    Please note all vacancies close at midnight on the closing date specified.

    Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.

    Data Protection

    Leicester College take the security of your data seriously and have internal policies and controls in place to ensure that your data is protected.

    By entering your details you are allowing us to access and use the information you provide for recruitment purposes. We will not share your information with any third parties outside of our agreements.

    Your data will be saved periodically before you reach the end of the application form. This is to help you if you want to complete the form over a number of visits and to limit data loss as a result of a technical issue such as an accidental browser closure or a loss of internet connection.

    We will store your details for a period of 12 months, initially for use in the recruitment process and thereafter in an anonymised format to allow us to complete recruitment statistics. Your personal details will be deleted automatically once the data retention limit is reached.

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