Jobs
>
London

    Teaching Operations Assistant - London, United Kingdom - British Council

    British Council
    British Council London, United Kingdom

    2 weeks ago

    Default job background
    Description

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

    We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

    Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

    Role Purpose

    To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre.
    To provide support to Teaching Centre staff in dealing with issues related to child protection.

    Main opportunities/challenges for this role:

    Our courses for adults and children are increasingly managed through the use of technology with services like registration, online payment, attendance records, certificates and reports delivered through a cloud based platform (TCMS). The Teaching Centre Operations team are responsible for enabling the student's learning experience through technology and face to face to face engagement. The role will suit someone comfortable with working with new technologies but also strong interpersonal skills to deal confidently with students, parents, teachers and other staff.

    As the teaching centers operate to customer demand, some evening work will be expected.

    Main Accountabilities:
    Customer support

    • Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly

    • Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

    • Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

    Product and service support

    • Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency

    • Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff

    • Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities

    • Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required

    • Report maintenance issues with premises and equipment to Business Operations team

    General Administration

    • Supervises administrative and logistical services

    • Assisting in office administrative tasks such as, but not limited to, clerical work, filing, , scanning, archiving, updating documents and data bases

    • Maintains accurate records as they relate to the work area

    • Assist the Marketing Officer with maintaining records of promotional materials

    Suppliers and Services

    • Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.

    • To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team

    • Acts as the point of contact for all deliveries for the Teaching Centre

    Managing self & others

    • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon

    • Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

    Key Relationships:

    Internal

    • Senior Teachers

    • Teaching Centre Operations Manager and Co-ordinators

    • Customer Services Team

    • Teaching Operations Assistants

    • Teachers

    • Teaching Centre Child Protection lead

    External

    • Customers

    • Parents/guardians of Young Learners

    • Contracted service providers

    About You (essential requirements for the role):

    • B1 level English

    • University Degree

    • Minimum of 1 year of full time work experience

    Desirable Requirements:

    • Experience of working in an educational institution

  • Give A Grad A Go

    Operations Assistant

    3 weeks ago

    Give A Grad A Go London, United Kingdom

    A great starting salary of £25,000 · - Flexible working · - Good progression · **Company profile - Property** · In this Operations Assistant role in London, you will be joining a member-centric company that designs, creates & operates working environments for scaling technology c ...

  • Mason Blake

    Operations Assistant

    3 weeks ago

    Mason Blake London, United Kingdom

    An excellent opportunity has arisen to join a boutique multi-asset house as an Operations Assistant. Reporting directly to the Operations Manager the Operations Assistant will support the wider Operations team including the Head of Operations. · This is an entry level position pr ...

  • Give A Grad A Go

    Operations Assistant

    3 weeks ago

    Give A Grad A Go London, United Kingdom

    A competitive starting salary of £25,000 - £27,000 · - The chance to work with Senior Management from day one · - Access to some of the most prestigious lifestyles globally · **Are you on the hunt for Graduate Operations jobs or roles in the Luxury Industry in London? Want to joi ...

  • Meredith Brown Associates

    Operations Assistant

    3 weeks ago

    Meredith Brown Associates London, United Kingdom

    -This highly successful boutique investment manager has an excellent opportunity for an Operations Assistant to join their wealth management team. Lending direct support to the Operations Manager and wider team, key content of the role will incorporate: · **Roles & Responsibiliti ...

  • RELOcruitment

    Operations Assistant

    3 weeks ago

    RELOcruitment London, United Kingdom

    RELOcruitment Ltd are pleased to be assisting one of the leading Moving & Storage firms in London with various roles to expedite their growth plans moving forward. · They have 2 vacancies open for Operations Assistants to join their very busy and successful Ops team in Northwest ...

  • Taylor James Resourcing

    Operations Assistant

    2 weeks ago

    Taylor James Resourcing London, United Kingdom

    Operations Assistant - Insurance. to £35,000 · This extremely well established Lloyd's insurance organisation has an excellent market reputation and due to growth is now looking for a new member of staff for their operations team. Some previous operations experience and strong Ex ...

  • Page Personnel - UK

    Operations Assistant

    2 weeks ago

    Page Personnel - UK London, United Kingdom

    Permanent Operations role in a boutique investment and advisory firm · - Excellent exposure, growth and progression opportunities · **About Our Client**: · The financial services client based in the City of London is a boutique investment & advisory firm as well as a financial se ...

  • SWA Corp

    Operations Assistant

    3 weeks ago

    SWA Corp London, United Kingdom

    Job Title: Operations Assistant Location: London, UK · We are currently seeking an Operations Assistant to join our dynamic team in London. As the Operations Assistant, you will work closely with the Operations Manager to ensure the smooth running of daily operations. · **Respons ...

  • inomed Neurocare Ltd

    Operations Assistant

    2 weeks ago

    inomed Neurocare Ltd London, United Kingdom

    **About the Company** · Leading Intraoperative Neuromonitoring Services company based in London is looking to appoint an enthusiastic and highly organised individual in a supporting role to the Operations department. · The company has a dedicated team of specialists in neuromonit ...

  • Constantine

    Operations Assistant

    2 weeks ago

    Constantine London, United Kingdom

    Constantine is a family owned & run international art logistics company for private collectors, museums and galleries. With over 130 years' experience and worldwide recognition in fine art logistics, Constantine combines their unrivalled knowledge and expertise with the latest te ...

  • Page Personnel

    Operations Assistant

    2 weeks ago

    Page Personnel London, United Kingdom

    Permanent Operations role in a boutique investment and advisory firm · - Excellent exposure, growth and progression opportunities · **About Our Client**: · The financial services client based in the City of London is a boutique investment & advisory firm as well as a financial se ...

  • HMM (Europe) Ltd.

    Operations Assistant

    3 weeks ago

    HMM (Europe) Ltd. London, United Kingdom

    **JOB TITLE**: Operations Assistant · **PURPOSE OF THE JOB**: · To assist in day to day matters relating to the running of HMM's feeder operations, providing backup to feeder and out-port terminal service operations and other matters relating to operations. To provide support and ...

  • Starr Companies

    Operations Assistant

    3 weeks ago

    Starr Companies London, United Kingdom

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world._ · - Cornelius Vander ...

  • Jameson Legal

    Operations Assistant

    2 weeks ago

    Jameson Legal London, United Kingdom

    **Operations Assistant** · A leading legal technology consultancy are looking to hire an operations assistant on a permanent basis. The main location for this role is Kent however there may occasionally be the requirement to work at the London office. · Working alongside the oper ...

  • Reliance Facilities Management

    Operations Assistant

    1 week ago

    Reliance Facilities Management London, United Kingdom

    **Operations Assistant - Job Role** · We are looking to recruit a talented Operation Assistant to join the team based in London. · We are a specialist Facilities Management company, undertaking contracts, large and small, in the commercial & Residential sector. We judge the value ...

  • Xcel Recruitment

    Operations Assistant

    3 weeks ago

    Xcel Recruitment London, United Kingdom

    Ref: SL-1939 · Location: London · **Salary**: £29k · We currently have a great opportunity for a Operations Assistant to join a busy and expanding team within a well known Shipping and Removals company. · You will be an integral part of our busy Operations team this position is r ...

  • Hunter Merrifield

    Operations Assistant

    2 weeks ago

    Hunter Merrifield London, United Kingdom Part time

    Merrifield Consultants are thrilled to partner with an · - **International Research Charity** based in London to recruit an · - **Operations Assistant. This is a part-time Permanent role.** · - The successful Operations Assistant will be based 'front of house' so will be welcomin ...

  • Giorgio Armani

    Operations Assistant

    2 weeks ago

    Giorgio Armani London, United Kingdom

    **EMPORIO ARMANI - OPERATIONS ASSISTANT** · Are you ready to step into the world of timeless elegance and luxury? We are seeking a dynamic and detail-oriented Operations Assistant to join our iconic Emporio Armani Flagship Store team. If you have a knack for flawless operations, ...

  • Taylor James Resourcing

    Operations Assistant

    3 weeks ago

    Taylor James Resourcing London, United Kingdom

    Operations Assistant - Insurance. to £38,000 · This extremely well established Lloyd's insurance organisation has an excellent market reputation and due to growth is now looking for a new member of staff for their operations team. Some previous operations experience and strong Ex ...

  • FS Drainage Services

    Operations Assistant

    3 weeks ago

    FS Drainage Services London, United Kingdom

    **Operations Assistant Role** · FS Drainage Services have an opportunity for an Operations Assistant to join our team in Waltham Forest, London. · We are looking for a motivated, highly organised and personable individual to assist our team with a range of operations activities. ...