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Customer Service Specialist - United Kingdom - DB Schenker Arkas Nakliyat ve Ticaret
Description
Join our team as an Airfreight Customer Service SpecialistYour role will be pivotal in ensuring our airfreight services consistently surpass customer expectations. You'll meticulously adhere to established service levels and SOPs, while managing revenue and cost parameters.
Location :
Swords, Dublin (hybrid)
Have good product knowledge and be able to provide appropriate pricing and rates by dealing with the Airlines and Service Providers.
Develop a closer working relationship with our customers and develop an understanding of their needs and how we can meet and exceed their expectations and secure their future support to allow all staff members contribute to the overall Sales effort within the company.
Understand our Customer Requirements and ensure the delivery of first class Customer Service.Ensure compliance with all legal, regulatory and company standards.
Detail Management:
Maintain accurate import/export documentation in compliance with regulations and company policies.
Career paths and development opportunities
~20 days of annual leave and a day off for your birthday
~ Pension scheme with up to 5% employer contribution
~ Education support
At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.