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Coventry

    Digital Experience Assistant - Coventry, United Kingdom - Coventry City Council

    Coventry City Council
    Coventry City Council Coventry, United Kingdom

    2 weeks ago

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    Description

    We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

    Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.

    Our fast-paced telephone teams deal with thousands of calls and emails a week,we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teamswho process bookings, timesheets and general administration work for the whole organisation.

    You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate - a large purpose built office by the train station along with several reception points across the city.

    Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

    In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community.

    We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

    We help and encourage everyone to be their best and do their best.
    We put diversity and inclusion at the heart of all we do.
    2x Digital Print and Mail Assistant
    We have 2 part-time permanent roles:
    Do you have an eye for detail and a full driving licence?

    Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail, high volume and high-quality print services.

    ad-hoc scanning projects
    A full, valid UK driving licence is desirable

    Training will be supplied but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Samantha Miles on for an informal discussion.

    Closing date is midnight Monday 13th May 2024.Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

    Excellent communication skills, confident in face to face, telephone and written activity
    To Be Flexible to the needs of the service
    If you need help or support to complete your application, please visit our accessibility page to see how we can assist you ?

    Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

    To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

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