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Coventry

    Customer Experience Assistant - Coventry, United Kingdom - Manpower Group (UK)

    Manpower Group (UK)
    Manpower Group (UK) Coventry, United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description

    Manpower are currently recruiting for a Customer Service Representative on a temporary basis for a prestigious client based in Coventry.

    As a Customer Service Representative, you will first point of contact for many customers.

    You will be responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand.

    By utilizing a High-Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with all customers, while enabling level-loading of production and expeditious resolution of customer assertions.

    The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.

    The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.

    Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.

    Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.

    Coordinate site visits to all facilities and set-up customer meetings as required.

    Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

    Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.

    Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)

    Ability to gather data, to compile information, and prepare reports.
    Strong verbal and written communication skills
    Excellent customer service orientation
    Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
    Knowledge of SAP

    This is an ongoing temporary position paying £13.69 per hour.
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