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    Allocation Administrative Assistant - London, United Kingdom - JSS Search Limited

    JSS Search Limited
    JSS Search Limited London, United Kingdom

    1 week ago

    Default job background
    contract Administrative
    Description

    To assist with the student application and allocation process providing a front line

    administrative support for a wide range of tasks relating to the delivery of an excellent

    student experience. Including the waiting list process, preparation of letting

    agreements and deposit management.

    2. Assist in managing the process of contract transfers, reapplication and room moves

    throughout the year.

    3. Manage enquiries/bookings made by telephone, email, post and in person, and ensure

    they are answered quickly and professionally and in line with agreed Service Level

    Agreements.

    4. Demonstrate excellent communication skills, patience and cultural awareness when

    dealing with the diverse range of customers.

    5. Work calmly under pressure, especially during summer months when phone calls and

    email levels are high.

    6. Updating records, either via our student management system (StarRez) or via

    SharePoint spreadsheets, ensuring data is accurate at all times.

    7. Providing reception cover as required.

    8. To maintain an awareness of the activities carried out by the Housing Services Team,

    dealing with enquiries as needed.

    9. To actively follow and promote the University of London policies, including the

    University's Dignity at Work and Equal Opportunities Policy and actively promote these

    wherever possible.

    10. Any other duties consistent with the scope of the post.

    11. To maintain an awareness and observation of fire and health and safety regulations.

    12. Any other duties reasonably required of the post holder by the reporting manager or

    Housing Services Senior Management Team following consultation.

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