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    3rd Line Server Support - Oxford, Oxfordshire, United Kingdom - Digital Waffle

    digital waffle background
    Description
    2nd/3rd Line Support
    Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for an enthusiastic and self-motivated 2/3rd Line Support Analyst.

    To provide 2nd line support & delivery for IT systems covering all aspects of the IT Infrastructure.

    Previously worked in a 2nd/3rd line support role
    Provide IT Infrastructure support to:
    Client, server, storage, network, communication, audio/visual & security systems
    Network experience e.g. Strong Windows Server experience
    Experience of working with Active directory, Office 365, VMWare, SQL and telephony/VOIP
    Azure, AWS or MS 365 experience
    Monitor and respond to user support requests submitted to the helpdesk
    Engage with 1st & 2nd Line colleagues in support of incident and problem management processes
    Building effective working relationships with both internal and external customers
    Unix experience would be beneficial

    Constant training and development
    Working within a great culture


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