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    Account Manager Sales Executive - Sunderland, United Kingdom - Stem Recruitment

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    Permanent, Full time Customer Service / Support
    Description

    STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland.

    we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities.

    Key Activities and Responsibilities:

    • Manage customer orders from receipt to completion, including stock management and sales forecasts.
    • Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders.
    • Lead projects to standardise processes and provide ongoing business solutions.
    • Actively participate in team meetings, support other departments, and handle main switchboard calls.

    Key Results Areas/Outputs:

    • Process customer orders within 24 hours.
    • Maximize efficiencies in order processing.
    • Ensure continuous supply to customers without exceeding stock levels.
    • Meet deliveries without additional costs to the business.

    Key Relationships:

    Internal:
    External sales, origination, transport, warehouse, production planners, procurement, quality, commercial.

    External:
    All Customers.


    Requirements:

    • Previous experience in a fast-paced environment.
    • Proficiency in Microsoft packages, particularly Excel.
    • Experience in systems and process improvements preferred.

    Skills:

    • Excellent communication skills with internal and external stakeholders.
    • Proactive attitude in maintaining high service levels.
    • Attention to detail for accurate decision-making.
    • Commercial awareness and ability to work independently or in a team.
    • Highly organized to handle changing priorities in a customer-driven environment.
    This is a Hybrid role after the intial training period of 3-6 months. It will be working in office 3 days and from home 2 days per week.
    STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business.

    We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses.

    STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities

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