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    Mental Health Operational Manager - London, United Kingdom - Oxleas NHS Foundation Trust

    Oxleas NHS Foundation Trust
    Oxleas NHS Foundation Trust London, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We're recruiting for Mental Health Operational Manager to work within HMP Wandsworth to lead the provision of high quality mental health services.

    The healthcare at Wandsworth is provided according to the core principles of the Health and Wellbeing Model outlined below:

  • Patient focused with health promotion at the heart of our care
  • Designing services which meet the unique needs of the prison
  • The right staff, right place, right time ensuring experienced professionals are on hand to lead and support patients when needed
  • A no exclusions model that ensures everyone with mental health needs is managed within the step care model
  • Being highly supportive of clinical and prison staff with training, support enabling the team to work smarter and as part of an effective multi-disciplinary team.

    • Main duties of the job

    As an expert practitioner, leader, and source of expert advice to clinicians, allied health care professionals, offenders and their carers, the post holder will provide effective day-to-day operational management of all mental health services across the prison.

    To be accountable and manage a multi-disciplinary team that includes nursing, inpatients, early days in custody and, and work closely with partners to ensure the smooth running of all other services.

    The post holder will demonstrate the ability to lead and empower others and demonstrate the ability to plan and implement innovative practice. As an expert practitioner, the post holder will lead an integrated prison health care service and support the development of an integrated mental health model of care.

    About us

    Oxleas - About Us

    Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

    Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

  • We're Kind
  • We're Fair
  • We Listen
  • We Care
    • Job description

    Job responsibilities

  • To be accountable for the delivery of the Quality Agenda; participate in the effective management of clinical risk, the identification of best practice and addressing remedial actions as required.
  • To manage a small, complex clinical caseload.
  • To develop, implement and maintain the National Standards for Health Care in Prisons for the service.
  • To be accountable for implantation of clinical policies that are fair and equitable and support the needs of the Commissioners and offenders and are in line with Trust key performance targets and Clinical Governance Frameworks.
  • To be responsible for day-to-day management & co-ordination of the Integrated mental health care team. Ensuring all clinics and consultations are delivered in an effective & timely way, in line with service needs.
  • To lead the development of strategies designed to promote and improve health and prevent disease, working proactively and collaborating with other professionals, organisations and agencies as required.
  • To provide expert clinical leadership with a sound understanding of evidence based practice, having a pro-active approach ensuring delivery of quality and outcome driven practice on a day-to-day basis. Maximising resources to target need, including the deployment and supervision of staff.
  • To be responsible for the development of systems for the collection triage & allocation of referrals as appropriate, and monitoring and auditing the quality and effectiveness of service delivery.
  • Delegate appropriate responsibility and authority to team members, whilst retaining overall responsibility and accountability for performance & results.
  • To maintain an effective case management service to ensure care and continuity of treatment is maintained throughout a patient care pathway whilst detained in prison.
  • To be responsible for ensuring high standards of electronic record-keeping competencies and offender confidentiality in line prison/ forensic unit policy and systems, through effective monitoring and auditing processes
  • To monitor and review the implementation of appropriate & effective and accredited care planning tools / CPA for all prisoners/ patients that are subject to the process in accordance with agreed Trust Policies.
  • To implement and monitor systems for clinical supervision to team members including annual appraisal and identification of specific service, training, and personal development needs.
  • To develop effective systems and interfaces with community health services ensuring continuity of care on release or discharge. To actively promote and demonstrate working across professional and organisational boundaries.
  • To maintain close working partnerships with all services that may be involved with the care and management of offenders, (prison staff, Ministry of Justice, Trust & Directorate senior managers & relevant forums, CMHT staff, NHS Hospitals, Probation Services, CPS, Courts, GPs, community health services, Housing/Benefit services, social care, community multi-agency forums etc.).
  • To maintain staff compliance with all Prison and Trust clinical policies and procedures as appropriate. Responsible for the management of all matters relating to discipline, complaints and serious & untoward incidents and investigations as required.
  • To be responsible for ensuring appropriately skilled & qualified staff comply with the administration and management of medications according to their responsibilities in accordance with all relevant policies, guidance, and procedures.
  • Responsible for the selection recruitment and retention of appropriately skilled staff.
  • To liaise with other Senior Trust personnel to share expertise, promote ideas and to ensure the service is working collaboratively with the Trusts other Directorates as required.
  • The post holder will exercise a high degree of personal and professional autonomy, make complex and critical judgments and have decision making skills to satisfy the expectations of the role.
  • To strategically develop, deliver, clinically audit and evaluate the Mental Health service for Wandsworth prison. This will include development and implementation of appropriate referral/care pathway for patients identified as having severe and enduring mental illness, a dual diagnosis and other comorbidities.

    • IMPORTANT INFORMATION, PLEASE READ:

    All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks throughOxleasand the prison vetting team.

    You will need to provide:

    Proof of right to work documentation

    Proof of ID, needs to include 1 photographicID

    Proof of address documentation

    Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

    Address History:

    5 years address history will be needed.

    Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

    Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

    In order to assist you in obtaining a Police Certificate, guidance can be sought from:

    If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (

    Person Specification

    Experience

    Essential

  • o Previous middle management experience in multi-disciplinary environment delivering mental health care (min 3yrs)
  • o Experience of working within prison settings
  • o Experience of managing staff across 24hr, 7-day period
  • o Experience of service implementation, development and change management
  • o Experience of working with service users in prison settings
  • o Facilitating the involvement of service users and carers in service implementation, planning, and monitoring
  • o Experience of working with private and public sector providers desirable

    • Skills/Experience/Knowledge

    Essential

  • o Working knowledge of current issues/ agendas facing prison healthcare
  • o Working knowledge of the criminal justice system and its application to healthcare services
  • o Up-to-date knowledge of the National Offender Management Services approach to healthcare for offenders
  • o Management and team development techniques
  • o Performance management
  • o Evaluation techniques and outcome measures
  • o Knowledge of clinical information systems and their use in service planning, monitoring, decision making and development
  • o Ability to work effectively and autonomously
  • o Understanding of clinical governance
  • o Good analytical and judgemental skills that deliver: Safe & clinically effective services
  • o Appropriate workforce planning and development Appropriate use of financial and human resources
  • o Strong leadership and management capacity obtained within a complex environment
  • o Clinical/ operational skills in crisis/ risk resolution strategies
  • o Ability to use initiative and creativity in problem solving
  • o Ability to resolve conflict and build teams
  • o Ability to manage group dynamics
  • o Ability to promote equality of opportunity for service users and staff
  • o Ability to deliver objectives and work to deadlines
  • o Ability to develop a strategic approach to safe and robust implementation of services
  • o Excellent service implementation, change management, process design and control skills
  • o Ability to work across organisational boundaries

    • Education and qulifications

    Essential

  • o Professional Qualification (Registered Nurse or Allied Health Professional)
  • o Evidence of Leadership/ Management qualification
  • o Degree or equivalent experience

    • Personal qualities

    Essential

  • o Self-Management. Able to work effectively in a complex environment
  • o Able to self-motivate and plan
  • o Able to work with a number of stakeholders and boundaries
  • o Ability to understand diverse groups and power bases within organisations and associated dynamics

    • Effort and environment

    Essential

  • o Required to write detailed reports that need significant levels of concentration and attention to details. Undertake staff supervision and support on a regular basis.
  • o Respond to service users and carers who might present with challenging behaviour. Dealing with difficult issues, conflicts, interpersonal difficulties with internal and external organizations. Delivering diff and distressing news
  • o Respond to, and co-ordinate, the management of medical emergencies where there can be verbal and physical aggression
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