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    Office and Facilities Co-ordinator - Wales, United Kingdom - Kingston Barnes Ltd

    Kingston Barnes Ltd
    Kingston Barnes Ltd Wales, United Kingdom

    4 weeks ago

    Default job background
    Description
    The Company


    Our client was established in 2007 with one clear objective - to supply an in-house, integrated FM Solution for businesses across Wales and the South West.

    Today they have achieved exactly that, with a team of multi-skilled engineers and an infrastructure which allows its clients to contact FSG 24/7/365 days a year, they deliver an exceptional service on time every time.

    The Opportunity

    The successful candidate will be responsible for managing a portfolio of clients, logging jobs on and planning labour. Planning and managing engineers diaries for reactive works and maintenance tasks. Completing jobs on the in house database and updating systems to allow works to be invoiced. Updating clients on completed works and arranging further works and or quotations.

    Main Roles & Responsibilities

    Logging of calls/jobs on software systems

    Allocations of purchase orders or work orders to our in house maintenance teams or approved supply chain


    Updating PPM schedules & Reactive Works ensuring jobs are closed down efficiently and accurately to allow them to be invoiced correctly.


    Ensure jobs are completed on time and all paperwork is submitted to ensure the task is closed down on the relevant system.

    Producing quotations to be sent out to various clients

    Completing jobs and costing them to allow them to be invoiced

    Dealing with client request via the telephone and e-mails.

    Database maintenance (access codes, contacts etc)

    Ensure engineer utilisation records are maintained and reported.

    Knowledge, Experience & Qualifications

    Essential

    Microsoft office suite (Excel, Word & Outlook)

    Experience of working in a co-ordination/administration role

    The ability to multi-task.

    Excellent telephone manner

    Good communication and team working skills.

    Excellent customer service skills

    Desirable

    Planning experience

    Advanced excel skills

    Database experience

    Use of help desk software

    Experience of working within a facilities maintenance, building services or property maintenance environment.

    General

    Must be flexible and prepared to work varied hours to meet client deadlines

    Ability to work unsupervised, under pressure and to deadlines

    Must have excellent communications skills

    Annual Salary up to £25,000 per annum + 25 days annual leave plus bank holidays.


    Benefits:
    Casual dress

    Company pension

    Cycle to work scheme

    On-site parking

    Referral programme

    Wellness programmes

    Monday to Friday
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