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    Administrative Assistant - Bristol, United Kingdom - North Bristol NHS Trust

    North Bristol NHS Trust
    North Bristol NHS Trust Bristol, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen within the Neurosurgery and Orthopaedic Spine team at Southmead Hospital for a Typist/Administrator, hours per week.

    The successful candidate must haveexperience of audio typing and have a sound knowledge of IT packages in MS Office & Windows. The role requires someone who has a great attention to detail and great organisational skills for working in a fast paced, busy department.

    Main duties of the job

    The post holder will be required to undertake audio typing, which will include consultant clinics, discharge summaries and patient letters. The role will also include answering the telephone and dealing with queries from patients, relatives & clinical staff as well as supporting the medical secretary with all other admin duties.

    Please note: Typing skills are an essential requirement for this role. Therefore, candidates without this experience need not apply and will not be shortlisted.

    "PREVIOUS APPLICANTS NEED NOT APPLY"

    About us

    North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

    We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

    North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

    Job description

    Job responsibilities

    Supporting Medical Secretaries with typing of clinics/ward rounds using audio equipment* To assist with the dissemination of post to individuals within the department on a day to day basis* Photocopying/faxing* To assist with department filing as and when required* Answering of department telephones and using judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally* Ordering and monitoring of stationary for the department* Access voicemail and pass on accurate messages* To attend mandatory courses and participate in training programmes relating to areas of work. Ensure that skills and knowledge are up to date and develop when necessary * To use Lorenzo (patient record system) to look up patient appointments,addresses and tracking of notes.

    Person Specification

    Skills

    Essential

  • Good educational standard of at least GCSE in English or maths or equivalent
  • Computer literacy
  • Good interpersonal skills including professional telephone manner
  • Audio Typing Skills

    • Experience

    Essential

  • Demonstrable customer service experience

    • Desirable

  • Previous NHS Experience
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