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Blue Optima Verified Company London, United Kingdom Full time £30,000 - £80,000 per yearBlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. · Our technology is used by some o ...
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Customer Success Manager Remote
Found in: Jooble UK O C2 - 2 days ago
Netpeak Software United KingdomRingostat наразі у пошуках Customer Success Manager , котрий допоможе нашим клієнтам у використанні сервісу :) · Ця посада технічна, та підійде, якщо в тебе вже є певні знання та ти шукаєш технічну роль в IT-компанії для подальшого розвитку та зросту. · Останні 1,5 року ми щоква ...
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Customer Success Manager
Found in: Appcast UK C C2 - 2 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomThe Company: · A leading Service Management SaaS organisation investing heavily in Customer Success. · Circa 50 employees with clear growth plans. · Flexible/ mature approach to work with a fully-remote set up. · The CCO is a well-recognised leader across the CS community and ...
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Customer Success Manager
Found in: Appcast UK C C2 - 12 hours ago
LT Harper - Cyber Security Recruitment United KingdomCustomer Success Manager – Remote - £60k · Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. · This role sits within the service managemen ...
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Customer Success Manager
Found in: Appcast UK C C2 - 2 days ago
Anecdote London, United KingdomTo apply for this role you need to have at least 1.5 years' direct experience in customer success. If you've led a team, that's perfect. · Company Description · Anecdote is seeking a Customer Success / Ops Manager to join our highly experienced and global team. As an early member ...
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Customer Success Manager
Found in: Appcast UK C C2 - 5 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United KingdomThe Company:VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planetNow officially recognised as a global player with expansion into the US market.A company with a mission To support career & growth opportunities for under-re ...
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Customer Success Manager
Found in: Appcast UK C C2 - 5 days ago
Lorien Greater London, United KingdomCustomer Success Manager (German Speaker) - Pre IPO Unicorn SaaS Scale Up · If you would be open to relocation, this will be based in the West Midlands · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · Onsite parking + E ...
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Client Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
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Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
Dext London, United Kingdom Full timeWho we are, what we do and why · We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 mi ...
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Customer Success Manager
Found in: Appcast UK C C2 - 5 days ago
PropRec Search England, United KingdomWe are looking for an experienced and dynamic Customer Success Manager to join a highly innovative IT services provider, with offices all around the UK. This role is hybrid / remote - you will be required to visit customers in the UK. Salary up to £75K + Car, Bonus DOE. · Why sh ...
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Customer Success Manager
Found in: Ziprecruiter UK C2 - 1 day ago
createselect London, United KingdomJob Description · We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. · Based in West London, our client is driven by the core belief that getting products in front of ...
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Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
4PointZero Greater London, United Kingdom4PointZero helps businesses with their financial systems and processes. We integrate cloud-based finance applications for growing businesses using modern tech and automation. Our office is based in Central London. · The Role · This exciting role comes with the opportunity for cus ...
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Customer Success Manager
Found in: Ziprecruiter UK C2 - 3 days ago
Dext London, United KingdomJob Description · Who We Are, What We Do And Why · We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are tr ...
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Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
Addition+ London, United KingdomWe are currently recruiting for one of our trusted clients for the role of a Customer Success Manager. Join a technology enterprise based in the UK, revolutionising the global product sector. Our client's cutting-edge technology is harnessed by numerous top-tier brands worldwide ...
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Customer Success Manager
Found in: Appcast UK C C2 - 3 days ago
Sauced. London, United KingdomOur Client · Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts w ...
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Customer Success Manager
Found in: Ziprecruiter UK C2 - 1 day ago
J&C Associates Ltd London, United KingdomJob Description · Job Title: Solution Customer Success Manager · Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · The role: · Client's Expert CSM te ...
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Customer Success Manager
Found in: Appcast UK C C2 - 4 days ago
HERDSEARCH - Follow your people London, United KingdomCustomer Success Manager · London | AI - Machine Learning - Automation SaaS startup · Hyper Growth - Series B · Why should you apply? · I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully ...
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Customer Success Manager
Found in: Appcast UK C C2 - 19 hours ago
J&C Associates Ltd London, United KingdomJob Title: Solution Customer Success Manager · Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · The role: · Client's Expert CSM team is looking f ...
Customer Success Manager - London, United Kingdom - Dext
Description
Who We Are, What We Do And WhyWe are Dext - the world's leading provider of accounting & bookkeeping automation software.
Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless.
We are looking for 3 Customer Success Managers to join our busy team on a hybrid basis, but we can be flexible with how many days you will need to come into the office, and would be open to remote applicants in the UK too.
The Customer Success Manager's focus is the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment, resulting in high satisfaction levels.
In this role, you will ensure customers have access to the tools & resources to achieve their business goals with Dext.
As a trusted advisor, you will drive increased user adoption & advocacy at every opportunity.You will have regular touch points with customers, primarily through online meetings & calls, but also customer visits when required.
The role - what you'll do:Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption.
Onboarding customers and driving adoption throughout their customer lifecycleDevelop detailed expertise in the Dext suite of products Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client baseDeliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practice when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation Create and execute adoption plans that empower customers to implement Dext's suite of products across their practice Effectively conduct 1:many training sessions for our customer base to avery high standardProactively reach out to our Customer base on a daily basis Achieve weekly call/meeting KPI'sWorking towards and achieving your monthly net client retention KPIsStakeholders they will collaborate withInternal stakeholdersPrimarily Account ManagersSupportProductAccount Management OperationsExternal stakeholdersCSM's will be working directly with our Partner (customer) base, speaking directly with Partners with a variety of roles, including (but not exhaustive): Accountants, Bookkeepers, Cloud ChampionsGoals & ObjectivesActive Clients addedTime to value Time to onboard partners Uplift in key product feature usageAbout you - what we are looking for:Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria.
At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies.
You can read more about our Diversity & Inclusion commitments hereSkills RequirementsEssentialsAbility to quickly learn new technologies and provide best practice advice to customers in a clear and concise mannerExcellent communicator, who is open to different views and perspectives.
Able to prioritise work effectively to maximise time spent with Dext's customersStrong problem solverDesirablesExperience working towards targets/ quotas Able to negotiate win-win scenarios.
KnowledgeEssentialsExperience within a fast-paced and innovative environmentSoftware or SaaS experience such as:XeroIntuitSageData capture solutions5+ years experience working in the accounting and bookkeeping sectorBehavioursEssentialsMotivated by KPI and target driven roles Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes firstA high performer who consistently achieves results, always learning and seeking ways to make yourself and others better.
Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intentBrave & willing to try new approaches that can lead to exceptional resultsWhat you will be part of - our values, culture and behaviours:We are a highly ambitious, innovative, market-leading FinTech.
We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up.We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.Be Together - We are one team. There is no such thing as individual success without team success.
Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext.
Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other.They are:
Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be DexterousBenefitsWhat we will give you - the perks:A competitive salary;Flexible working;25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more);Cycle to work scheme;Access to the Learnably platform where you can spend your annual L&D allowance - giving;Income protection;Mental health support through .