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    Customer Success Manager - London, United Kingdom - Anecdote

    Anecdote
    Anecdote London, United Kingdom

    1 week ago

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    Description

    To apply for this role you need to have at least 1.5 years' direct experience in customer success. If you've led a team, that's perfect.

    Company Description

    Anecdote is seeking a Customer Success / Ops Manager to join our highly experienced and global team. As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide.

    About Anecdote

    So, what do we do? Anecdote brings all your customer feedback together - from app reviews and support chats to surveys and social media - for super easy analysis in one dashboard. Our AI-engine then analyzes and extracts actionable insights, empowering team's from companies like Grubhub, Calo, Ruggable and Uber so they can deliver a better, more real-time customer experience that drives sustainable growth.

    We are:

    • Partnered with AWS, OpenAI, NVIDIA
    • Backed by top investors like Neo, Wamda, Sukna, Propeller
    • Serving clients like STC TV, GrubHub, Dropbox

    Our team consists of over 30% former founders with experience at top startups and tech giants like Meta, Cisco, , Razor Group, and EF. We're a remote-first company with around 11 people from 9 different nationalities, united by our passion for innovation and a culture of kindness. We love to ship fast

    What We're Looking For:

    Ability to take ownership and ship experiments quickly

    Strong problem-solving skills

    Excellent collaboration in a remote-first environment

    Extremely confident communicator

    Evidence of an entrepreneurial attitude

    Someone who can learn how to use tools and software to augment growth

    So what's your goal?

    We've recently secured funding and are looking to expand. We're seeking a versatile and intelligent generalist who can hit the ground running from day one, effortlessly moving between various growth projects, and taking charge of reporting, design, strategy, and marketing.

    What You'll Do:

    • Build From The Ground Up: You'll be hands-on in creating our customer success strategy, working closely with the company's founders. This is your chance to shape how we support our customers from the very start.
    • Define Success: You'll establish what success looks like by setting clear, measurable goals. This means deciding on the key performance indicators (KPIs) we'll track to ensure we're always improving.
    • Collaborate Across Teams: You won't be working in a silo. Instead, you'll work closely with our sales, marketing, and business development teams to make sure our approach to customer success is aligned with our broader company goals.
    • Lead Process Improvements: You'll take charge of operational meetings, focusing on enhancing our processes around customer renewals, billing, and contract management. Your goal will be to make these processes as smooth as possible.

    Why It Matters:

    • Your work directly fuels Anecdote's growth.

    Our Offer:

    Competitive salary & equity package.

    Personalised growth plan with access to our networks

    Fully remote work with flexibility to meet up monthly in London.

    Quarterly in-person team meetups

    Join our global team (including 30%+ former founders from top companies) and make a significant impact in accelerating better customer experiences worldwide.

    Qualifications:

    • A high 2:1 in their Bachelors degree (3.5 GPA+) or at least a merit (masters) from a highly-ranked UK/European educational institution.
    • Evidence of previous work experience in growth or start-ups (at least 1 year).
    • Based in the UK only.
    • A proven record growing and owning projects
    • Please send your CV & a short 50 word intro describing your customer success experience, indicating why you think you're a good fit for the role.
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