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    Apprentice Receptionist/Administrator J3323 - United Kingdom - The South West Apprenticeship Company

    The South West Apprenticeship Company
    The South West Apprenticeship Company United Kingdom

    1 week ago

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    Description

    An opportunity has arisen for a varied and diverse role within a doctor's surgery in Moreton in Marsh Gloucestershire.

    The role is to work within the Practice's Reception Team. You will be speaking with patients, booking appointments and assisting with various admin tasks.

    At all times you will ensure that high standards of communication with patients and their carers is undertaken in a confidential, courteous and helpful manner.

    Main Duties and Responsibilities:

    • Use of the practice record keeping system to ensure accuracy in recording and capturing relevant patient information
    • Greeting patients and arranging patient appointments
    • Answering telephones and relaying messages accurately where appropriate
    • Handling and responding to emails and forms submitted via the website portal
    • Communication with third parties as required
    • Preparation of administrative forms for patients and return of these forms to the correct person in practice
    • Adhering to the opening and closing procedures of the surgery
    • Checking tidiness of the general practice area after surgeries, am and pm

    This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.

    Quality Requirements:

    • To participate in achieving the Practice's Quality and Outcomes Framework targets
    • To ensure that all patient information is managed promptly, efficiently and in a confidential manner
    • To respond pro-actively to patient needs to maintain the high standard and reputation of the surgery
    • To ensure the Practice Code of confidentiality is adhered to at all times

    You will be supported throughout the Apprenticeship with additional training such as safeguarding etc.

    Qualifications Required:
    GCSE Maths & English grades 4 to 9 (A* to C) or equivalent

    30 hours per week
    Various shifts Monday to Friday – Various shifts between 8am and 6.30pm

    #J-18808-Ljbffr
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