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    Senior Support Engineer - Winchester, United Kingdom - HCLTech

    HCLTech
    HCLTech Winchester, United Kingdom

    1 week ago

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    Description

    Senior Support Engineer - Winchester Location

    We're seeking a Senior Support Engineer to provide 24/7/365 production support for the BSS application suite and its interfaces.

    Responsible for resolving Incidents promptly, coordinating with IT groups, handling escalated tickets, and ensuring application reliability.

    Key Skills required: Globalscape, BSS experience, Information Builder (IB) Server (including SQL Query expertise), Now ITSM Tool, Metering Project support.

    Reporting to Service Manager and collaborating with stakeholders from various teams.

    Experience in SQL Server, Qliksense, IB TIBCO, Web development, ITIL processes, and Agile methodology.

    Strong troubleshooting and communication skills, SLA-driven, metrics-focused, and proactive problem solver.

    If you are a proactive communicator, metrics-driven individual with excellent problem-solving skills, this role is for you!



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