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    Data Lead for Performance - United Kingdom - Folklore

    Folklore
    Folklore United Kingdom

    3 weeks ago

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    Join to apply for the Team Manager - Islington - Hybrid / WFH opportunities role at Folklore.
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    The Team Manager is responsible for the performance & achievement of SLAs within the Islington Assessment Centre, providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.

    Team Manager Islington Hybrid Working
    Monday to Friday
    Full Time, Permanent

    The Team Manager is responsible for the performance & achievement of SLAs within the Islington Assessment Centre, providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.

    Designed to create a strong performance driven, and claimant focused culture that supports our values in delivering consistent, robust and quality assessments whilst developing and protecting our reputation.

    Using management information to drive performance, such as average assessments per day, average assessment duration, slot outcomes etc.
    Jointly monitoring performance to identify trends/risks/development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary.

    Support Resource Managers in the planning activity, allocation of resource in line with DWP forecast, and effective booking policies to assist in the achievement of SLAs and KPIs.

    To promote joint working and maximise the local relationshipsClinical and Non-Clinical employees alongside theengagement structure.
    Discussing / reviewing/ answering complaints within SLA
    Review data and implementing changes where necessary to improve claimant journey/experience
    Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests
    Monday to Friday, office hours
    ~ Wide range of benefits including 25 days holiday (+ bank holidays and birthday off) and private healthcare.

    Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
    Seniority level Mid-Senior level

    Employment type Full-time

    Job function Management
    Industries Strategic Management Services
    Senior Manager, International Project Management
    Retail Online Operations Manager, Harrods
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