Prostate Cancer Navigator - Frimley, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust Frimley, United Kingdom

1 week ago

Fixed-Term

Description

Job summary

This role will be guided and supervised by the prostate cancer clinical nurse specialists supporting the co ordination of care for prostate cancer patients through the prostate cancer pathway

The post holder's focus will be around the cohort of patients who are referred from local GP's with a suspected diagnosis of prostate cancer, those having completed treatment and requiring ongoing follow up care acting as a point of access if and when required

Will assist in the tracking and expedition of patients through the prostate cancer pathway to ensure cancer waiting times are effectively met supporting patients in the navigation of the care system.

The post will be fundamental in supporting the establishment of a 'Supported Self-Mangement Programme (SSMP) for prostate cancer patients after their treatment.

Main duties of the job

Co-ordinate care by providing a telephone/email based single point of access, for patients, carers and health care professionals from pre-diagnosis to treatment and living with and beyond cancer, and throughout their cancer journey.

Supporting Cancer Clinical nurse specialists by taking on administrative roles related to supporting Holistic Needs Assessment, documenting, tracking and recording, all patient and service users interactions.

The post holder will also provide information to patients and service users regarding support available during their cancer pathway.

Providing holistic support and information and signposting to existing support in the hospital and community. Working alongside registered practitioners to improve care for people with cancer, working closely with Clinical Nurse Specilialists and Allied Healthcare Professionals.

About us

There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.

If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.

Job description

Job responsibilities

KEY RESULT AREAS:

To make an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes for cancer patient

To coordinate care for patients from referral throughout their pre-diagnosis and treatment pathway

To provide a touch point for patients and GPs with the hospital to ensure two way communication during treatment

To provide guidance, contact and support for patients as they journey through our hospitals

To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information

Signposting to other support services

Support people affected by cancer to self-manage as part of SSMP

KEY TASKS & RESPONSIBILITIES

Development of navigation pathway for patients pre-diagnosis, through treatment and end of treatment

Provide a single point of contact for patients throughout their treatment

Responsible for contacting and organising appointments and information and results based on decisions made by a registered practitioner,

Coach patients and carers in the safe use of any equipment to be used at home in line with guidance provided by a registered practitioner

Coordinate face to face appointments as per MDT instructions

Comment on proposed changes to policies and procedures

Support and contribute to audit processes, governance, research, clinical research trials and service development

Report any protocol variance to MDT and CNS

Responsible for validation and updating of database(s) required for national and local reporting

Support the planning/inviting/organising of informative events for patients

The post holder will have a good knowledge and understanding of patient pathways within cancer, including the diagnostic staging investigations and treatment options available.

The post holder will have excellent communication and organisational skills, together with a high attention to detail and levels of accuracy.

To act as centralised point of contact for patients, receiving, triaging and responding to face to face, telephone and written queries, liaising and escalating to clinical team/ operational teams as required.

Demonstrate effective management of time and resources with regards to the role, and within the wider team resources.

Respond to unpredictable requests from the Trust, ICS, cancer alliance and regional team to provide information regarding patient pathways and ways of improving this.

To contribute in the development of the role by identifying and proposing ways in which the service could better support pathways.

Be responsible for day to day office/ home working administrative functions including raising orders of stationary supplies, scheduling of calendar activities, cover for the service during AL/ absence, and any other administrative function as deemed appropriate.

Support Trust initiatives to ensure efficient and effective use of resources to maximise utilisation of resources, minimise duplication and variation, and ensure minimal wastage.

Contribute to quarterly service reports and end of year report to Trust cancer services and cancer alliance as evidence of the impact of the role on the cancer pathway.

Participate and support evaluation programmes of the cancer navigator role, including mentoring for new post holders.

Be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital. Using own judgement as to what requires immediate action

Care coordination and navigation of care and support

Under the guidance and supervision of a registered practitioner:

To coordinate the follow up investigations required post cancer diagnosis or treatment

To coordinate a rapid re-entry into the specialist cancer team review as per tumour group protocol

Co-ordinate and book appointments to the Cancer CNSs as appropriate

To develop and maintain a good professional relationship with patients and with the specialist cancer teams

To facilitate access to health and well-being services, Moving On programmes and other support services

To facilitate the completion of the Holistic Needs Assessment and Treatment Summaries

To provide basic telephone advice and refer on or sign-post to other sources of support as per tumour group instruction

Facilitate access to third sector support, Macmillan Information Services, Macmillan CAB, JIGSAW, the Fountain Centre

To be a single point of contact for patients and their GPs/Primary Care for patients whilst they remain cancer patients at the Trust

To support Macmillan Information & Support Officer in the Wexham Park Macmillan centre or at cancer outpatient appointments across all the Trust sites as required

Coordination of education and provision of advice

Support the organising of focus groups to gather feedback back with advice from clinical staff

Support patients and carers to access up-to-date and appropriate information and support, including sign posting to a range of support services

Support the direction of the patient or carer to education or support areas. Encourage and support active and healthy lifestyle choices

Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern in collaboration with the CNSs

Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours

Support Frimley Health cancer education programmes by presenting Macmillan Cancer Navigator service with support from Macmillan Information and Support Officer

General Responsibilities

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

Identify personal education needs and skills development with the registered practitioner

Carry out recording, tracking, data capturing administration duties required by the role including filing, report writing, documenting decisions made

Understand that there will be some distressing situations and when to seek appropriate support/advice

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

Maintain accurate data bases and feed into reports to Macmillan Cancer Support as appropriate

Feedback patient and carer concerns / unmet needs to both organisation

Person Specification

Qualifications

Essential

Evidence of further education beyond A level or equivalent work experience

Experience of using Microsoft office for windows

Desirable

Evidence of further education

Experience

Essential

Working across organisational boundaries

Experience in the NHS environment

Proven experience of working to tight and strict deadlines

Problem solving techniques and implementation of sustainable changes

Desirable

Experience of working with multidisciplinary team members

Cancer Audit Datasets

Call Centre experience

Experience of working with multidisciplinary team members

Experience of working with senior clinical staff

Skills

Essential

Able to communicate contentious and or sensitive information to service users and internal colleagues as well as people affected by cancer

Ability to communicate both verbally and non verbally on a daily basis with all members of the MDT

Ability to prioritise and delegate tasks appropriately

Dealing professionally, promptly and sensitively and escalate problems, issues and complaints

Ability to work autonomously or as part of a team

Good time management skills and ability to prioritise workload

Desirable

Knowledge & understanding of the cancer wait times & cancer outcomes

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