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Stourport-on-Severn

    3rd line support engineer - Stourport-on-Severn, United Kingdom - Surftech IT

    Surftech IT
    Surftech IT Stourport-on-Severn, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Are you looking for the next stage in your career, fed up working for a larger MSP where you are pigeonholed into one role or one client?

    Do you enjoy the challenge of solving problems daily? Are you looking to do more project-based work?

    Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VOIP systems out of our offices in Stourport on Severn.

    Winners of customer services company of the year, and growing significantly, we are now looking for our next team member to join our fantastic business.

    We are able to offer you exceptional opportunities for growth in your technical and personal development, working with an experienced team, a varied and growing client base, and partnerships with companies like Microsoft and Sonicwall, amongst others.

    Our fast-growing team is experts in delivering services to clients across the region, and you will be responsible for supporting clients in third-line and one-site project implementation.

    Working in our new offices in Stourport, there is an opportunity to work from home when needed, along with a wide array of benefits, including pension and healthcare.

    We are looking for people who can demonstrate most of the following:

    Attention to detail, persistence, client care and a strong communication style.

    Experience in MS office technology, particularly M365 implementation and support, Windows Server design and implementation, Active Directory, Cloud, particularly Azure, Firewalls, networking, storage, and Virtualisation tech such as Hyper-V/VMware.

    If you are looking for a new team where you can use your ability to solve client problems while having fun and providing the level of customer care we are renowned for, we would love to hear from you.

    We offer a very competitive salary upwards from £35,000 along with a range of benefits.

    Some notes,

    Ideally, you will have a UK driving licence

    We cannot sponsor visas at any stage.

    Requirements

    You will have previous experience of working in a similar role with;

    suitable personal skills to build relationships with colleagues and clients

    highly effective communication skills and phone manner

    the ability to handle challenging customer situations and work under pressure

    the ability to prioritise work-load and multi-task

    the ability to work in a proactive, methodical manner whilst having attention to detail

    strong problem-solving skills

    Technical Skills Required

     Good knowledge of virtualisation technologies (Hyper-V/VMWare). Also Server, Storage.

     Good knowledge of Networking (switches (incl VLAN), Firewalls)

     Ability to produce clear and concise documentation

     Microsoft Windows Server technology design and implementation

     Good knowledge of Active Directory design and implementation

     Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)

     Understanding of security solutions such as implementation of Nextgen Firewalls

    Benefits

    Benefits

     22 days holiday per year plus bank holidays (increases after 3 years)

     Contributory pension scheme (after 3-months)

     Company laptop

     Company mobile phone or contribution to personal mobile phone

     Health Cash Plan (after probation)

     Potential for home working - 60/40 split (after probation)

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