- Offer effective guidance and leadership to the support team for cloud services. Oversee their day-to-day activities in delivering remote editing solutions through a data center to renowned production companies and broadcast clients worldwide.
- Develop and document optimised workflows tailored to specific clients, increasing efficiency.
- Serve as a point of contact for managing and resolving support tickets in a timely manner.
- Coordinate with Data Center operations and assist in managing connectivity to remote sites.
- Handle escalations of support tickets to external service providers.
- Create and document internal workflows, troubleshooting steps, and guidance materials.
- Plan, create, and manage workflows to support client projects.
- Establish and periodically update guidelines and rules related to firewall and security policies, particularly housekeeping aspects.
- Collaborate with the commercial team to enhance and support remote services while effectively managing available resources.
- Supervise the licensing management process, ensuring smooth updates with minimal impact on clients.
- Ensure routine maintenance and regular system checks are conducted on supported systems, promptly addressing any issues that arise.
- Evaluate new software and hardware for practical application, documenting findings for financial purposes.
- Manage relationships with third-party service providers and suppliers.
- Understand and oversee the IT setup of the company's office, including firewall, Wi-Fi, and networking infrastructure.
- Demonstrated experience in managing technical teams with a focus on client interactions.
- Thorough knowledge of operating systems such as Windows, macOS, Linux, and iOS.
- Strong grasp of networking principles (e.g., Routing, Switching), Active Directory, DNS and Virtual Machine Environments.
- Background in working within a post-production environment.
- Evidence of business acumen.
- Proficiency in building and maintaining computer systems and documenting associated processes.
- Ability to generate technical reports and create drawings.
- Experience with shared storage systems and media asset management.
- Understanding of cloud computing and virtual machine technology.
- Proficiency in configuring firewalls and switches.
- Experience with VM environments.
- Knowledge of Dell Switches.
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IT Operations Manager - United Kingdom - Arcas Technology Ltd
Description
Arcas Technology is partnered with a leading Media company based in Surrey who are currently looking for an experienced Operations Manager to join their business on a permanent basis.
As a leader, you will be responsible for managing a dedicated group that supports a cloud-based infrastructure. Your primary focus will involve overseeing daily operations, driving enhancements in technical workflows and ensuring exceptional service delivery to customers.
Responsibilities:
Required Skills:
If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
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