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    ALAÏA Concession Manager - London, United Kingdom - Richemont

    Richemont
    Richemont London, United Kingdom

    4 days ago

    Default job background
    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    "I make clothes;

    women make fashion"

    ALAÏA Concession Manager - Harrods

    (Permanent Full-Time)

    Team Management and Client Experience:

    • Acting as the bridge between the shopfloor and the senior management team
    • Prominent figure on the floor, leading the team with a collaborative approach and representing the Brand inside and outside the Boutique
    • Reporting to the London Boutiques Director, providing constant feedback and solving any difficult scenarios as and when they arise,
    • Motivate and Inspire the team to deliver the ultimate ALAIA experience
    • Coach the team to ensure and maintain the shopfloor to a luxury standard, anticipate clients specific needs by driving and shaping the hospitality journey

    Business Priorities:

    • Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service
    • developing relationships with Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
    • Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor
    • Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience

    CRM:

    • Ensuring the quality of the data collected
    • Making sure the team is following up on potential and existing clients
    • Developing his / her own clients and lead by example

    What impact you create at ALAIA

    • Creating a thriving team environment and embedding the best conditions for success
    • Making things beautiful - understanding luxury and ALAIA's positioning within in. Protecting the brand for the long term

    What you will create At ALAIA

    • Coaching and mentoring
    • Working in a vibrant, changing, environment with a different challenge every day
    • Motivating and inspiring your team with your enthusiasm for luxury service
    • Working collaborative with your team and the wider business
    • Encouraging development of your team
    • Ensuring client excellent service standards are embedded in team culture
    • Relationship building - always looking to learn from and help the people around you

    What you will bring

    • Great Communication skills
    • Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
    • A calm and confident approach, with a strong sense of responsibility
    • Organized and efficient with an attention to detail
    • The ability to make decisions
    • A talent for motivating others
    • A passion for people management

    What ALAIA can offer you

    • The opportunity to be a part of an exciting and successful business environment
    • A defined career path and scope for development
    • To be a strong part of the management team

    Your journey with s:

    We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

    • After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
    • Interview with the Hiring Manager
    • Interview with the HR Manager

    LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW:

    #J-18808-Ljbffr
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