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    Customer Advisor Training - Southampton, United Kingdom - Barclays

    Barclays
    Barclays Southampton, United Kingdom

    1 week ago

    Default job background
    Description
    Customer Service Advisor
    Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits
    Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday

    As a Barclays Customer Service Advisor in our Customer Care Centre, you will be taking inbound calls, helping and guiding each customer, giving a personal touch ensuring they feel valued and respected.

    You'll have empathy, understanding and a passion for delivering excellent customer service.

    Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor.

    Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

    We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

    At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.

    We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours).

    Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

    Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate


    • Educating each customer on a range of products and services as well as the different channels and digital channels they can utilize to engage with us directly
    • Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
    • A genuine passion for helping others with a customer centric mindset
    • The ability to educate our customers on a range of products and services
    • Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions
    Skills that will help you in the role:


    • Confidence in digital skills in order help support customers with use of digital technology
    • Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
    You will be based in our Customer Care Centre in Southampton. LI-Hybrid
    #
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