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Liverpool

    Fixed Term Administrative Officers - Liverpool, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Liverpool, United Kingdom

    Found in: Talent UK 2 C2 - 1 day ago

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    Description

    Job summary

    We�re the newly established Building Safety Regulator. Our purpose is to improve fire and structural safety in high-rise residential developments across England, from planning to in-occupation.

    We�re looking for several Operational Support Officers who will assist operational teams in setting a new standard in the quality and safety of Higher Risk Buildings. You will administer and triage a varied caseload, identifying whether applications satisfy relevant thresholds. You will also support the team in liaising with colleagues from across HSE.

    The role is hybrid-based working from home and attending the office several days a week.

    You�ll join a team that is supportive, friendly and in the process of developing our role, which you can help us with.

    Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.

    Job description

    As an Operation Support Officer you will be the first point of contact for range of stakeholders. You will be able to use your professional expertise and provide high levels of customer service to a range of stakeholders.

    You will have good writing and analytical skills and be computer literate in order to provide responses to external email queries. Good organisational skills are also needed to manage a caseload. You�ll work in a supportive environment where you can get advice and share lessons learned with your colleagues. You will gain a basic understanding of the BSR functions as set out in the Building Safety Act 2022.

    In general, you will be:

  • Providing a sound administrative support to your wider team to meet business objectives.
  • Working with division-relevant systems and programmes ranging from Microsoft Word and Excel through to HR systems.
  • Providing a consistently good customer service, ensuring any queries are dealt with in a timely manner.
  • Providing assistance to your colleagues on any projects and work activities.
  • Overseeing compliance in regards to any data entry/management such as updating records.
  • Liaising with other teams and divisions across the business where needed.

    • Person specification

  • A team player, able to communicate and build effective relationships with your colleagues within your team and across the business.
  • Well-organised, able to prioritise your workload and meet deadlines.
  • Experience of delivering high-levels of customer service.
  • Proficient in O365 including word, outlook and SharePoint
  • Able to communicate effectively as well as work on own and within a team
  • Continuously developing yourself, your skills and your work, confident in suggesting innovative solutions and suggestions to issues and queries where appropriate, championing continuous improvement.

    • Desirable:

  • Confident in using a telephony system

    • At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities , collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

    Behaviours

    We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Working Together

    • We only ask for evidence of these behaviours on your application form:

  • Managing a Quality Service

    • Benefits

    Alongside your salary of �25,082, Health and Safety Executive contributes �6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity

    • We invest in our people with;

  • Competitive rates of pay
  • Access to the highly competitive Civil Service Pension Scheme to which HSE contribute , far more than in the private sector.
  • Family friendly policies and working hours to help balance your home life and career
  • Carer friendly policies to help create a supportive working culture
  • 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
  • Parental leave benefits
  • As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.
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