Jobs
>
London

    Branch Operations Manager - London, United Kingdom - CBRE

    CBRE
    CBRE London, United Kingdom

    1 week ago

    Default job background
    Description
    Service line
    Full-time
    Facilities Management

    Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension.

    Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.

    Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

    On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK.

    The estate includes offices, contact centres, telephone exchanges and retail outlets.

    Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.

    You will provide daily leadership, management, and development of the agreed CBRE contract with BT ensuring financial and operational commitments are met and exceeded across your region.

    This role reports into a Business Unit Leader, and directly manages a team of Area Operations Managers.
    Ensure that opportunities for the strategic development of the contract are leveraged, to deliver increased turnover and profitability, ensure additional services and projects are added
    Ensure business policies and processes are effectively communicated and implemented
    Ensure that contracts provide a healthy and safe working condition and that both CBRE and BT's quality, health and safety policy and process is effectively implemented across both CBRE and subcontractors' activities, and systems operate to ensure regular review
    Ensure cluster training matrices are up to date and issue training via talent coach monthly
    Work with other Regional Operations Managers on the BT account to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency
    Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster
    Development of financial plans for revenue and profit delivery, reduction of WIP/OPOs, cost reduction and contract growth, and ensure that these are met and exceeded
    Ensure appropriate contract review, audit, and control systems to ensure statutory, policy and contractual commitments are met
    Set and deliver performance targets driving change and growth
    Ensure that the contract is resourced by fully competent teams

    Build a robust succession plan for the region, using management development programmes and local development activities to ensure ready and able candidates are always available.

    Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.

    Support effective business communication through advice, review, leadership and direct contribution to management and team meetings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications as appropriate
    Liaise with commercial team to resolve any outstanding queries raised by AOMs
    Ensure robust contract reviews are in place across regional teams with check and challenge of detail and are used as coaching and development opportunities
    Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
    Measure and track quality at all levels in your region and act where quality standards drop below expectation
    line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations
    Ensure all colleagues within the Region have clarity over scorecard targets (where applicable), objectives, continual achievement against these targets or their perceived general performance
    Previous facilities management experience, ideally in a senior management role
    Organised, able to prioritise and deliver within high pressure, business critical environments
    High degree of knowledge of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
    Strong commercial acumen is essential, and experience of managing a P&L is preferable
    Analytical skills, competent in performance management - analysis and reporting techniques
    To build a world-class business through exceptional service and exceptional people
    #
  • Lipton Media

    Operations Manager

    1 week ago

    Lipton Media London, United Kingdom

    **Operations Manager** · **£30,000 -£37,000 + Bonus** · **Hybrid Working** · Global market leading b2b media events business seeks an experienced Operations Manager to work across a number of flagship international events, mostly conferences, exhibitions and awards. · The Operati ...

  • Kingsley Consulting

    Operations Manager

    2 days ago

    Kingsley Consulting London, United Kingdom

    Kingsley Consulting is working in partnership with one of our key Roofing and Waterproofing clients with recruiting a very exciting Operations Manager position within their Roofing Aftercare division. · This is a newly created and unique opportunity in the market and will see the ...

  • Inventum Group

    Operations Manager

    1 week ago

    Inventum Group London, United Kingdom

    Our client a leading professional services organisation would like to recruit a talented operations manager to lead the delivery of their operational objectives which will include; · Workforce planning, risk and quality, technology implementations, talent development, process and ...

  • COREcruitment International

    Operations Manager

    1 week ago

    COREcruitment International London, United Kingdom Full time

    Excellent opportunity for a passionate and dedicated Operations Manager / Deputy General Manager or Food and Beverage Director with a strong background in F&B to join the Senior Team of this 4* Hotel in London. · Working alongside the General Manager you will specifically be resp ...

  • SUMMER-BROWNING ASSOCIATES LIMITED

    Operations Manager

    2 days ago

    SUMMER-BROWNING ASSOCIATES LIMITED London, United Kingdom Full time

    We are looking for a Operations Manager to work within the public sector. · Location: Hybrid working - London · About the role: You will be responsible for leading for management of the delivery of all CEDE contracts to include, generation of the Service Delivery Instruction, su ...

  • Henley Executive Ltd

    Operations Manager

    1 week ago

    Henley Executive Ltd London, United Kingdom

    Operations Manager · Central London · £50,000 · We have an opportunity for an Operations Manager to join anestablished Managed Print and Technology Services business in central London and head up their Operations team. · As Operations Manager you will take responsibility for the ...

  • SIG plc

    Operations Manager

    1 week ago

    SIG plc London, United Kingdom

    Penlaw is a leading supplier of specialist building materials to trade customers with strong positions in its core markets as a specialist distributor of insulation and interiors products and exteriors products. · We are currently looking to recruit an **Operations Manager**at ou ...

  • Recruit UK

    Operations Manager

    1 week ago

    Recruit UK London, United Kingdom

    Who? · *This role is for a hub/expansion manager - handling all operations of a last-mile hub/warehouse* · D2E Recruitment has partnered with another company in the on-demand delivery industry, an industry that is booming with excitement and growth - attracting some of the larges ...

  • Ward Williams HR

    Operations Manager

    1 week ago

    Ward Williams HR London, United Kingdom

    Our Client is a market leading consultancy working with companies to develop their most talented leaders to enhance their leadership and business performance. They design and run bespoke mentoring programmes to develop the most talented and high potentialpeople at senior levels o ...

  • Alchemy Global Talent Solutions

    Operations Manager

    1 week ago

    Alchemy Global Talent Solutions London, United Kingdom

    Alchemy Global Talent Solutions is supporting a leading hospitality provider in their search for a Operations Manager. · The Operations Manager will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring g ...

  • Broster Buchanan Ltd

    Operations Manager

    22 hours ago

    Broster Buchanan Ltd London, United Kingdom

    Operations Manager - Meeting & Events · Location - London Hybrid 2/3 days · Salary DOE · Broster Buchanan are working with a well-established and award-winning International Travel & Event Management Company that are looking to recruit for an Operations Manager. · The main role o ...

  • Lorien

    Operations Manager

    2 days ago

    Lorien London, United Kingdom

    **Operations Manager - Salesforce** · **Operations Support Specialist** will provide overall Operations, system, administrative, and data management support to our internal sales team across the EMEA Geo. This position will communicate frequently with all levels of our sales team ...

  • SRS Recruitment Solutions

    Operations Manager

    1 week ago

    SRS Recruitment Solutions London, United Kingdom

    SRS are working in partnership with a leading supplier of specialist building products and materials to trade customers, boasting strong market positioning within core markets in both interior and exterior products. · **The Role** · - The Operations Manager is tasked with deliver ...

  • Financial Divisions

    Operations Manager

    6 days ago

    Financial Divisions London, United Kingdom

    My client, a specialist in providing wealth management and investment advice to Private families has been operating for over 15 years is looking for the expertise of an experienced Operations Manager to join them on a contract basis to oversee a team of7 staff. · Opportunity High ...

  • Aesthetics Talent

    Operations Manager

    3 days ago

    Aesthetics Talent London, United Kingdom

    A one-of-a-kind opportunity has come up for an experienced Operations Manager with this premium Aesthetic business, taking full ownership of business performance in terms of financial performance, operations, people, marketing, service delivery, and compliance. · You will be join ...

  • Evo Search & Selection

    Operations Manager

    2 days ago

    Evo Search & Selection London, United Kingdom

    **Operations Manager/Senior Administrator - Balham/Battersea** · Are you looking for a local role where you can either work from home or walk to work? We have a great opportunity for an Operations Manager/Senior Administrator to take control of the operations of a growing small l ...

  • Bridge Recruitment

    Operations Manager

    3 days ago

    Bridge Recruitment London, United Kingdom

    **?Role**: Operations Manager · **Salary**:£43k plus package · **Job Status**: Permanent/Full-Time · **Location**:London · **Vacancy Reference**:VR/04809 · **Role Description**: · Bridge Recruitment are currently looking for an Operations Manager to join the Team of one of our cl ...

  • Love Care Recruitment

    Operations Manager

    23 hours ago

    Love Care Recruitment London, United Kingdom

    *Operations Manager - Leading Children's Movement & Development Gym* · *Shepherd's Bush, London (W12)* · *Up to £35k starting salary with bonus/incentive structure* · We are recruiting for a senior management role with one of the world's industry-leading brands in the child fitne ...

  • Veblen International

    Operations Manager

    1 week ago

    Veblen International London, United Kingdom

    This is quite a company to be part of. The role of the Operations Manager is varied fast-paced and front and centre of the customer experience. It covers every conceivable aspect of business, from order flows to local regulations, and delivery. This roleis for someone with has wo ...

  • Howells Solutions

    Operations Manager

    22 hours ago

    Howells Solutions London, United Kingdom

    **Operations Manager - Reactive / Responsive Repairs & Voids** · **North West London · £65K - £75K + package** · Working with a leading Social Housing Repairs & Maintenance Contractor, we are recruiting currently for an Operations Manager to join their team in North West London, ...