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Customer Support Agent
2 weeks ago
Adria Solutions Ltd Manchester, United KingdomCustomer Support Agent · The Customer Support Agent will be responsible for: · - Utilise the company's Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements · - Research, diagnose, and res ...
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Collections Support Agent
3 weeks ago
Roma Finance Manchester, United Kingdom**Collections Support Agent** · **Location **- Head Office, Manchester · **Benefits - **Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays · **Hours** hours per week · **Welcome to ...
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Customer Support Agent
3 weeks ago
AJ Bell Manchester, United Kingdom**Job Description**: · We have a number of exciting opportunities for customer service agents to join the growing AJ Bell team. · We're looking to recruit hardworking, articulate individuals to join our support teams where you will play a key role in providing our award-winning s ...
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Technical Support Agent
2 weeks ago
Uniting People Manchester, United Kingdom**Salary**:£23,000 · **Hours**: Monday to Friday - 8am to 4.30pm/ 9.30am to 6pm · **Location**:Trafford Park · We are recruiting for a dominant player within the UK communications market, our client offers a wide range of services to their customers such as Ethernet, Broadband, N ...
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Customer and Agent Support Executive
2 weeks ago
Destination Sport Manchester, United Kingdom**Customer and Agent Support Executive** · Based in our Manchester office with some option for homeworking · Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports travel industry · Th ...
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Technical Support Agent- Customer Service
3 weeks ago
Uniting People Trafford, United KingdomYou will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals. · - You will thrive in an environment where you are trusted to be work smart and work hard without micro management. · - You will have excellent IT Skill ...
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Agent Support Specialist
2 weeks ago
Air Products Crewe, United KingdomEU-UK-Crewe Millennium Gate · **Job Description and Qualifications** · **Agent Support Role** · If you're a motivated person with a passion for providing excellent customer service, and you're looking for an opportunity to learn, achieve and develop your career goals, we'd like t ...
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Customer Support Agent
2 weeks ago
The Rec Con Huddersfield, United Kingdom**CUSTOMER SUPPORT AGENTS - HUDDERSFIELD** · - Free Parking, and accessible by public transport · - Basis: Full-Time / Permanent Contract - working 5 out of 7 days (will include bank holidays & weekends) · - 30 days holiday per year · - Salary = £24,960 + Bonuses, after qualifyin ...
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Customer Support Agent
3 weeks ago
Avalon Preston, United KingdomAs a premium software solutions supplier, exemplary support is what we're about. Across our immediate customers, and our general public end users, we lead our industry in delivering the most efficient, charming, dedicated and effective customer support. · This role sits within a ...
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Customer Support Agent
4 weeks ago
Uniting People Stoke-on-Trent, United Kingdom** Working Hours Between 7am and 2am · **Customer Service**: · £22,770 Basic + 10% company bonus · **Location**: Newcastle Under Lyme · **Working Hours: Monday · - Sunday between 7am and 2am (shift pattern, 37.5hrs)** · **Hybrid Role** · We are looking for a strong customer servi ...
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Customer Support Agent
1 week ago
SRC Recruitment Manchester, United Kingdom**Customer Support Agent** · Due to exceptional growth, my client is looking for a Customer Support Agent within their team. · As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to c ...
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Customer Support Agent
4 weeks ago
Browns Distribution Services Ltd Stoke-on-Trent, United Kingdom**A new exciting position has come about so we are currently seeking a strong Customer Care Administrator to work within our existing team of Agents. This role will suit someone who has previous experience of working within a similar role and has an appetite to learn new skills a ...
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Service Support Agent
2 weeks ago
Alexander Mann Solutions for Public Sector Resourcing Manchester, United Kingdom**Service Support Agent - Inside IR35** · **Contract Term: 8 Months** · **Contracting Authority: Department for Education** · **Location: Hybrid - 2 to 3 days a week in the Manchester office / Remote working** · **As a Customer Service User Support Agent within Teacher CPD, you w ...
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Collections Support Agent
1 day ago
JaJa Finance Ltd Manchester, United Kingdom**About Jaja** · **Our Mission**:To be the UK's Digital Lender of Choice · **Our Company Values**: Collaboration, Excellence, Innovation, Empathy, Passion · Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, an ...
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Payment Support Agent
1 week ago
Oodle Finance Manchester, United KingdomPayment Support Agent - Manchester · **Why work for Oodle ?** · Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time ...
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Customer Support Agent
1 week ago
AJ Bell Manchester, United Kingdom**Job Description**: · We have a number of exciting opportunities for customer service agents to join the growing AJ Bell team. · We're looking to recruit hardworking, articulate individuals to join our support teams where you will play a key role in providing our award-winning s ...
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Customer Support Agent
1 week ago
The Tax Refund Company Stockport, United Kingdom**The Role**: · Liaising with HMRC to ensure customers receive their refunds. · Fantastic customer service skills · Great attention to detail · GCSE Maths and English Grade C or above (Essential) · Experience of working in a targeted environment · **Location**: · - Stockport area ...
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Live Chat Support Agent Remote Work
1 week ago
Street Group Manchester, United Kingdom £25,000Manchester (Hybrid, up to 2 days WFH) | up to £25k · If you join us, you'll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system You'll also work closely with other teams across the bu ...
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Vulnerable Customer Support Agent
4 days ago
Oodle Finance Manchester, United Kingdom**Vulnerable Customer Agent** · **Salary: up to £33,000 plus bonus** · **Location: Manchester or Oxford** · **Hours: 35 hours per week - Monday to Friday between the hours of 8am - 6pm with 1 hour for lunch.** · Are you passionate, driven and committed to providing customer centr ...
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User Support Agent Apprenticeship
2 weeks ago
Department for Education Manchester, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,790- New entrants will start on the pay band minimum. Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department's ...
Specialist Customer Support Agent - Didsbury, Greater Manchester, United Kingdom - Onward Homes
Description
Customer Care SpecialistFull Time Salary
£Full time
Contract Type
Permanent
Property Services, Support Services
We offer an attractive salary of £25,700
32 days annual leave plus bank holidays a total of 40 days paid holiday per year, equal to 8 weeks.
Immediate access to our Pension scheme (matched contributions up to 10%)
A fantastic flexible working environment, with various family-friendly policies
Simply Health cash plan with financial benefits extendable to family.
Includes dental, optical, physiotherapy, 24HR private GP access and more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access to a broad range of discounts and cash back offers, spanning from retail and automotive to holidays and cycling to work program.
Develop your career with assistance and training opportunities.
Onward Homes is currently seeking Customer Care Specialists who will serve as the initial contact point for our New Homes division.
The chosen candidates will deliver exceptional customer service to new customers upon moving into their new homes and assist them during the first 12 months in the property.
Although this position is home-based, candidates must possess a valid driving license, be ready to attend initial training at our Didsbury office in Manchester, and attend monthly team meetings in Liverpool, as well as site visits when needed across the North West of England.
Ensure prompt and professional resolution of customer issues to their full satisfaction, following all Customer Care policies and procedures.
Keep all databases up to date, ensure crucial documents are electronically stored for easy reporting and retrieval.
Coordinate with development peers and contractors to ensure efficient completion of remedial works in line with defects liability and NHBC/equivalent Buildmark Warranty.
Leverage the IT system and related reporting tools to handle defect resolutions and pinpoint areas of underperformance.
Customer Service:
Maintain excellent customer service levels throughout the process, ensuring an efficient customer journey.
Conduct satisfaction surveys post-completion with all customers, gather and analyze feedback for development colleagues for service enhancement and knowledge sharing.
Performance Reporting:
Keep precise records, update systems, gather customer feedback, and provide data to support performance reporting and continuous improvement
Experience in a Customer Services environment
Proficient in Word, Excel, Property Portals, and social media.
Familiarity with defects software usage and report generation.
Prior involvement in the construction or house building sector
GCSEs English and Maths or equivalent qualification.
