Jobs

    Senior Complaints Officer - City of Westminster, United Kingdom - Novax Recruitment Ltd

    Novax Recruitment Ltd
    Novax Recruitment Ltd City of Westminster, United Kingdom

    2 weeks ago

    Default job background
    Contract, Full time
    Description
    Senior Complaints Officer

    Westminster

    £25 per hour (umbrella)

    Full Time Contract ( 3 months )

    Novax Recruitment is actively seeking an Administrator in Havering. This is a contract without a scope for extension working full time hours. The employer can offer hybrid working with 2-3 days worked from home.


    The job:
    Investigating escalated and complex complaints (stage 2 and Ombudsman)
    Carrying out detailed investigations, with robust and evidence-based conclusions and remedies
    Identifying and tracking commitments and learning opportunities.
    Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps.
    Escalating issues of non-compliance.


    The candidate:
    Previous experience in a similar role is essential
    Previous experience working for a local authority is essential
    Previous experience working in a similar role within property sector is desirable
    Ability to develop and demonstrate questioning skills to effectively gather relevant information and evidence is essentialPlease submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)

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