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Newcastle upon Tyne

    Service Design Analyst - Newcastle upon Tyne, United Kingdom - Northumbria Police

    Northumbria Police
    Northumbria Police Newcastle upon Tyne, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Role:

    Salary: Band 8, £33,039 – £37,584

    Location: Agile, Forth Banks Police Station and homeworking

    Hours/Contract: 37 hours per week, permanent

    Working for #TeamNP

    Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that's where our 2,000-strong team of police staff and 200 volunteers come in.

    As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted.

    As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

    Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

    Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters.

    Learn about our

    The role

    Here at Northumbria Police, we think our region is amazing It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Policing Department as a Service Design Analyst.

    As a Service Design Analyst, you will be responsible for the design coordination of new services resulting from Digital Policing projects or significant changes to existing live services. The role ensures all processes, activities and resources are effectively managed. Facilitating the creation of the Service Design Package (SDP) providing assurance that services meet or exceed business needs and customer expectations, enabling successful transition.

    What you'll do

  • Manage, guide and support the Service Design process creation for Northumbria Police IT projects introducing new or changed services. Ensuring the Service Design Package (SDP) is created and contains detailed core service information to support the transition into BAU live service. Make recommendations for change in order to improve performance and develop policy and process.
  • Manage and design service modelling, leading workshops to establish the transactional flow, customer journey and experience to access and consume services, supported by clear and defined roles and responsibilities as part of the service RACI.
  • Lead collaboration activities with all teams involved in Service Design and actively collaborate with Service Transition process and all colleagues and activities to support the release of new and changed services.
  • Manage and support the creation and maintenance of the Service Catalogue, ensure accurate and reliable information is available for all services within the Service Portfolio, across all stages of the service lifecycle.
  • Support Digital Policing's Supplier Management approach.
  • Analyse, negotiate and agree the most appropriate Service Level Agreement (SLA), considering business needs to influence architectural, contractual, and resourcing considerations, ensuring services are delivered as agreed and expected.
  • Analyse and design Service Continuity Management processes to ensure services can provide the minimum level of service, including contingency planning for the restoration of services, including defining Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
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