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Remote Paediatric Nurse Manager
Found in: SonicJobs Direct Apply UK - 4 days ago
TAILOR MADE RECRUITMENT LTD Norwich, United Kingdom Full timeRemote Paediatric Nurse Manager - Complex Care · Salary Range £45,000- £50,000/ annum + £3,000 Car Allowance · This role would cover patients across Norfolk and Suffolk · Remote with some field-based assessment to patients' homes required - must be prepared to travel · The split ...
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Property Management Assistant
Found in: SonicJobs Direct Apply UK - 5 days ago
Clarion Housing Norwich, United KingdomSalary: £29,090 - £31,345 per annum · Location: Hybrid/Norwich · Hours: 36 per week · Contract Type: Permanent · An exciting opportunity has arisen to join our Private Rent Team who manage the group's market, intermediate and NHS keyworker rented portfolios. · Primary responsibi ...
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Internal Account Manager
Found in: Talent UK 2A C2 - 5 days ago
R13 Recruitment Norwich, United Kingdom Full timeR13 Recruitment are working alongside an independent UK-wide business in their search for an Internal Account Manager to join their Norwich team. You will be a confident individual with previous account management/customer service experience, who isn't frightened of negotiating a ...
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Children's Community Nurse Practitioner
Found in: Jooble UK O C2 - 4 days ago
TAILOR MADE RECRUITMENT LTD Norwich, Norfolk, United KingdomRemote Paediatric Nurse Manager - Complex Care · Salary Range £45,000- £50,000/ annum + £3,000 Car Allowance · Remote with some field-based assessment to patients' homes required - must be prepared to travel · The split would be 3 from home 2 days out in the community. · Our ...
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Complaints Advisor
Found in: Jooble UK O C2 - 2 days ago
Reed Norwich, Norfolk, United KingdomRepairsAdvisor / Customer Service Advisor · Job Type: Full-time · The role will initially commence on a temporary basis and will become permanent at the 13 week stage however permanent applications will be considered · We are looking for a dedicated Repairs Advisor to join our ...
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Property management assistant
Found in: Jooble UK O C2 - 5 days ago
Clarion Housing Group Norwich, Norfolk, United KingdomLocation: Hybrid/Norwich · Contract Type: Permanent · An exciting opportunity has arisen to join our Private Rent Team who manage the group's market, intermediate and NHS keyworker rented portfolios. · Managing all pre-tenancy and end of tenancy procedures including the processin ...
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Sales Advisor
Found in: Jooble UK O C2 - 3 days ago
HUGO BOSS Norwich, Norfolk, United Kingdom Full timeHUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. We love fashion, we change fashion · Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent cu ...
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Customer Experience Assistant
Found in: Jooble UK O C2 - 5 days ago
Service Service Employment Agency Limited Norwich, Norfolk, United Kingdom Part timeMy client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. · To provide customers with a welcoming, efficient, professional and effective customer service experience, ...
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Insurance Compliance Specialist
Found in: Talent UK C2 - 3 days ago
Baldwin Risk Partners Norwich, United Kingdom Full timeWhen, Millennial Specialty Insurance ("MSI") partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination ...
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Property Management Assistant
Found in: Jooble UK O C2 - 5 days ago
Clarion Housing Group Norwich, Norfolk, United KingdomSalary: £29,090 - £31,345 per annum · Location: Hybrid/Norwich · Hours: 36 per week · Contract Type: Permanent · An exciting opportunity has arisen to join our Private Rent Team who manage the group's market, intermediate and NHS keyworker rented portfolios. · Primary responsibil ...
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Operations Manager
Found in: Talent UK C2 - 3 days ago
Love Recruitment Norwich, United KingdomOperationsManager LeadingFamily LeisureResort · Location:HunstantonNorfolk · Salary:Up to 30000 perannum · Contract:12month FixedTermContract · CompanyOverview: · With over 83 years ofhistory the resort boasts topnotch facilities including a clubhouserestaurants indoor and outdoo ...
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Business Administrator Full Time Temporary
Found in: Jooble UK O C2 - 5 days ago
Ministry of Justice Norwich, Norfolk, United Kingdom Full timeBusiness Administrator - Offender Management Hub - HMP/YOI Norwich · Building/Site 1 HMP NORWICH NORWICH, NR1 4LU · Post Type 1 Permanent · Working Pattern 1 Part Time · Role Type 1 Administration / Corporate Support · The job holder will provide administrative support withi ...
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Non-Medical Student Placement Administrator
Found in: Talent UK C2 - 6 days ago
Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom PermanentJob summary · Our Education, Training and Development Department based at Hellesdon Hospital is looking for a Senior Administrator to join their growing team · We're looking for someone who is motivated, organised and is happy to work collaboratively as part of a team. · This w ...
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Property Management Assistant
Found in: Talent UK C2 - 3 days ago
Clarion Housing Group Norwich, United Kingdom Full timeSalary: £29,090 - £31,345 per annum · Location: Hybrid/Norwich · Hours: 36 per week · Contract Type: Permanent · An exciting opportunity has arisen to join our Private Rent Team who manage the group's market, intermediate and NHS keyworker rented portfolios. · Primary responsibi ...
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Assistant General Counsel
Found in: Talent UK C2 - 3 days ago
Baldwin Risk Partners Norwich, United Kingdom Full timeWhen, Millennial Specialty Insurance ("MSI") partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination ...
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Junior Claims Technician
Found in: Talent IE C2 - 1 day ago
Howden Group Holdings Norwich, United Kingdom Full timeFrom day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. · People come to Howden for lots of differe ...
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GP Receptionist/Care Coordinator
Found in: Talent UK C2 - 5 days ago
Paston Surgery Norwich, United Kingdom PermanentJob summary · Paston Surgery is looking for aGP Receptionist/Care Coordinatorfor 3 to 5 days per week. You will be joining our very busy patient liaison team (PLT) help patients with their queries and problems. · Main duties of the job · The role is a very demanding and you wil ...
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Staff Nurse
Found in: Talent UK C2 - 3 days ago
Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom PermanentJob summary · Staff Nurse: Reed Ward - Inpatient for Older Female People with Organic Mental Illness. · We are looking for energetic people who want to make a difference and be part of specialist team who like to think outside of the box. · We value life skills, lived experienc ...
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Advanced Practitioner
Found in: Talent UK C2 - 1 day ago
Cambridgeshire and Peterborough NHS Foundation Trust Norwich, United Kingdom PermanentJob summary · The Advanced Occupational Therapist within the Norfolk Community Eating Disorder Service will provide inspirational specialist practice leadership within the team. Including conducting specialist assessments, providing advice and guidance within the team and outsid ...
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Healthcare Assistant
Found in: Talent UK C2 - 2 days ago
Healthshare Group Norwich, United Kingdom PermanentJob summary · We are seeking to recruit a highly motivated, enthusiastic Healthcare Assistant for our Norwich Clinic. To succeed you must have excellent communication skills and a flexible, proactive approach to delivering first class diagnostic services and patient care. The po ...
Group Complaints Manager - Norwich, United Kingdom - Employment Specialists Ltd
Description
Our expanding Insurance client has created a new role of Group Complaints Manager to join their Central Assurance Department.This role is offered on a hybrid or office-based basis.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
This is your chance to make an impact by helping continuously improve and shape our Client's customer experience, and where your contributions will be valued and recognised.
As the Group Complaints Manager, you'll be at the forefront of customer service efforts and be responsible for managing and resolving customer complaints.
You'll play a crucial role in maintaining the Company's reputation for excellence by addressing customer concerns with empathy, professionalism and integrity.
Handle customer complaints from initiation to resolution, ensuring adherence to Regulatory requirements and Company policies.
Investigate complaints thoroughly, gathering all necessary information and evidence to reach fair and informed decisions.
Liaise with internal departments to address root causes of complaints and implement corrective actions where necessary.
Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.
To be successful as Group Complaints Manager you will demonstrate::
Previous experience in a Complaints/Customer Relations role within the Insurance industry.
Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
Knowledge of Regulatory requirements governing the insurance industry (eg FCA guidelines).
Proven ability to work under pressure and manage multiple priorities in a fast-paced environment