Jobs

    Digital Technology Architect - City of London, Greater London, United Kingdom - Capita plc

    Capita plc
    Capita plc City of London, Greater London, United Kingdom

    4 weeks ago

    Default job background
    Description
    The Service Architect is responsible for designing, developing and maintaining IT services and solutions.

    They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business.

    They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service roadmaps.

    They will also be responsible for ensuring that the services and solutions are compliant with industry standards and best practices.

    They will also be responsible for monitoring and reporting on the performance of the services and solutions. Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both internal to Capita and external) and to Capita TSS
    Champion service management and associated processes and procedures within Capita TSS, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts
    Provide IT Service Management consultancy services to Capita, its businesses and clients
    Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
    Produce and Manage Service Descriptions on behalf of teams across IT Services

    Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, both for Pre-Sales Opportunities/Bids and won services to be delivered.

    Provide a link between delivery teams and Operational teams to ensure that services are delivered to meet contractual and commercial requirements
    Maintenance of a Service Design RAID, ensuring that project management understand any service risks, dependencies and issues and the impact that these may have and the associated resolution and mitigation
    Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
    Experience in selecting and applying service management principles, policies and techniques in client operational environments
    Displays a high degree of knowledge relating to service management and ITSM toolsets
    Experience of working at a senior Operations management level
    About Capita Technology and Software Solutions

    Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.

    We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

    You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries.

    There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

    If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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