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Solihull

    IT Change - Solihull, United Kingdom - Experis

    Experis
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    Full time
    Description

    IT Change & Configuration Manager

    Salary: £50,000 - £60,000 + Excellent benefits

    Location: Solihull/Hybrid


    Role purpose:

    • This role operates within the IT Service Management team, focusing on ITIL Change and Configuration Management processes.
    • Responsibilities include reducing risk, improving implementations, recording CI's, and ensuring smooth system changes.

    Key Responsibilities:

    • Maintain effective communication and serve as an escalation point for change workflow.
    • Coordinate with project and operational teams for Change deployment.
    • Documentation maintenance including Post Implementation Reviews, presentations, and change/release schedules.
    • Conduct analysis on IT Change and Configuration standards adherence.
    • Undertake monthly service reporting to IT management.
    • Work with stakeholders for effective service delivery.
    • Run meetings like Change Advisory Board and Post Implementation Reviews.
    • Establish Configuration Model, Design and CI Types/data elements for CMS/CMDB.
    • Perform configuration audits for IT inventory consistency.
    • Define Asset Management with data models and CI-Asset relationships.
    • Ensure SLAs and KPIs are consistently met.
    • Interface with Incident, Problem and Request Management activities.
    • Comply with Information Security and other regulations.

    Technical/Professional Qualifications/Requirements:

    • Minimum 5 years' experience in a similar role.
    • Familiarity with ITSM tools.
    • ITIL Foundation qualified.
    • Good knowledge of IT Applications/Infrastructure.
    • Experience in CMDB Data modelling and reporting.
    • Strong customer service, communication, and teamwork skills.
    • Attention to detail and ability to manage multiple priorities.
    • Willingness to participate in continuous learning.
    • Proven track record of managing ITIL processes.

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