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Milton Keynes

    Customer Liaison Officer - Milton Keynes, United Kingdom - Mears

    Mears
    Mears Milton Keynes, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    About the Role

    :

    We are seeking a Customer Liaison Officer to join our team. You will be working alongside Milton Keynes Borough Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community

    A Customer Liaison Officer within our Milton Keynes branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

  • Provide a front-line professional service to all customers - pro-actively deliver a positive experience
  • Coordinate and deliver all customer operational related tasks and communication materials as appropriate
  • Ensure customer appointments are attended on time and to standard
  • Proactively support the Group Customer Success Manager as required
  • Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
  • Support customer engagement activities across all channels
  • Support Customer Service Centre with resolution of front-line complaints and queries
  • Act as a champion for social value, red thread and internal communications
  • Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
  • Convey accurate and timely information to customers and operational team, in clear simple terms
  • Ensure customers opinions are acknowledged and feedback into operational teams – champion customer insight solution
  • Support delivery of customer training to operational teams
  • Act as a Mears brand ambassador
  • Ensure all related policy, process and procedures are fully adhered to

    • Role Criteria:

  • Excellent communication skills
  • Experience of working in a similar position
  • A proven track record of working in a customer care environment.
  • Strong I.T skills particularly in Microsoft Word and Excel.
  • Good written & verbal communication skills in English
  • Excellent numeracy skills

    • All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

    Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Van, Fuel Card and Uniform
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