Jobs
>
London

    Support Analyst - London, United Kingdom - Asurafin

    Asurafin
    Asurafin London, United Kingdom

    1 week ago

    Default job background
    Description

    Now has never been a better time to join Asura. We are an exciting, fast paced business with a team of technology driven people who thrive on new challenges.

    We provide investment technology, custody and trade execution services to asset managers, wealth managers, institutional and investment platform providers worldwide.

    Description

    We are looking for someone to join our Client Service team to provide an efficient, responsive and professional support to our clients.

    As the Support Analyst, you will be responsible for: Support request monitoring

    • 1st line support for all queries and incidents raised
    • Monitoring incidents raised, determining the severity and quality checking before tagging and assigning to the development/operations team
    • Providing appropriate updates to our clients
    • Ensuring all service level agreements are met from initial response through to resolution

    Client Service monitoring

    • Identifying functional owners for issue resolution, progress tracking, identifying themes and recommending areas for changes to prevent recurrence
    • Actively cultivate and maintain positive relationships with all clients
    • Keeping clients informed of progress being made and ensuring all support documentation is accurate and up to date

    Support Service monitoring

    • Compilation and distribution of weekly/monthly internal reports
    • Conducting training for new starters on internal systems used for client support
    • Compilation and maintenance of internal support procedures
    • Distribution of approved documentation to clients regarding all enhancements

    Requirements:

    • Experience in providing support for business applications
    • Excellent analytical and problem solving skills
    • Excellent written and oral communication skills
    • Good knowledge of support desk working and client service environments
    • Able to work independently and efficiently to meet deadlines
    • Self motivated, detail-oriented and organised
    • Experience in the financial services industry
    • Basic knowledge of
    • Basic experience in SQL

    Apply today

    First name

    Last name

    Email

    Phone number

    Desired salary

    Personal website (optional)

    Select a Pdf, doc, docx, txt file to upload

    Or drag and drop here

    Max file size of 15mb

    I consent to Asurafin collecting my contact information. View our privacy policy for more information.

    For financial professionals only.

    Asurafin is a trading name of Asura Financial Technologies Limited and City Stockbrokers Limited. Asura Markets is a trading name of City Stockbrokers Limited. Asura Financial Technologies Limited is a company incorporated in Scotland (company number SC543952), registered office: 243 West George Street, Glasgow, Scotland, G2 4QE. City Stockbrokers Limited is a company incorporated in Scotland (company number SC and is authorised and regulated by the UK Financial Conduct Authority (FCA register number Registered office: 227 West George Street, Glasgow, Scotland, G2 2ND Asurafin. All Rights Reserved. #J-18808-Ljbffr
  • Allen Lane

    IT Support Analyst

    6 days ago

    Allen Lane London, United Kingdom

    Allen Lane are delighted to be working with a London based University in their search for an IT Support Analyst to join the IT team on a permanent basis to support stakeholders from across the university both in person and remotely. This will be a hybridposition with 2/3 days per ...

  • Involved Solutions

    IT Support Analyst

    5 days ago

    Involved Solutions London, United Kingdom

    **IT Support Analyst - up to £35,000 + Bonus + Benefits - Central London** · Working onsite 5 days per week · Working hours - 9am - 6pm · A growing Hospitality client, in which I am working with, who has offices all over the world, including Paris, Rome, London, New York and Los ...

  • eFinancialCareers

    IT Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    TEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in Europ ...

  • Pearson Carter

    IT Support Analyst

    1 day ago

    Pearson Carter London, United Kingdom

    **IT Support Analyst - £35k - London** · Pearson Carter are currently working on an IT support role for the world's largest loss protection insurance company. They are currently in search of an IT Support engineer/analyst to assist in providing 2nd line helpdesk support. · **Resp ...

  • Pearson Whiffin IT

    IT Support Analyst

    5 days ago

    Pearson Whiffin IT London, United Kingdom

    **IT Support Analyst - Office365, Windows Server, Active Directory** · Are you looking for a new IT support role where you can choose the days/weeks you work, be the main person for all onsite support issues, then we have the role for you We are looking for someone with experienc ...

  • Huxley

    IT Support Analyst

    5 days ago

    Huxley London, United Kingdom

    We are currently working with a leading financial services client based in the City, who is recruiting for an Infrastructure Support Analyst. This is a 12 months fixed term contract (FTC), with the possibility of joining on a permanent basis. In this role,you will be part of a co ...

  • Jameson Legal

    Support Analyst

    13 hours ago

    Jameson Legal London, United Kingdom

    **Support Analyst** · A fantastic opportunity has arisen to join a leading, global law firm on a permanent basis. You will be joining a team that has overall responsibility for the implementation, maintenance and operation of the firms' legal technology solutions. Your team willb ...

  • Huntress

    IT Support Analyst

    3 days ago

    Huntress London, United Kingdom

    I am excited to share that I am currently recruiting for a Service Desk Administrator for a fantastic client of mine who operates within Financial Services sector. · - To provide 1st & 2nd line IT support to the UK's user community · - Respond and answer all service desk calls in ...

  • Akkodis

    IT Support Analyst

    1 week ago

    Akkodis London, United Kingdom

    We are looking for an IT office support technician who can come in and be a valued member of the team. Some of the responsibility will be; · - Staff their IT Bar in the London office to deal with basic requests and distribute peripherals · - Password resets · - Hardware issues · ...

  • Morgan Philips Specialist Recruitment

    IT Support Analyst

    4 days ago

    Morgan Philips Specialist Recruitment London, United Kingdom

    **IT Support Engineer** · You must have the ability to work well as part of a team and independently and the ability to communicate fluently with colleagues and senior members of the business. Good communication and written skills is required as well as good customer service skil ...

  • eFinancialCareers

    IT Support Analyst, IT

    5 days ago

    eFinancialCareers London, United Kingdom

    **Responsibilities** · - To provide an effective, high quality IT support service to all CG employees in Europe. · - To work closely with the support and infrastructure teams globally at the direction of the line manager. · - To have good attention to details to ensure a first-ti ...

  • eFinancialCareers

    Business Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    **Business Support Analyst - Commodity Trading - London - up to £85k** · For this role you must have a strong understanding of the commodity trade lifecycle and experience with any CTRM/ETRM platforms. · **Experience required**: · - To have a background of working in a commodity ...

  • InvitISE Ltd

    Project Support Analyst

    5 days ago

    InvitISE Ltd London, United Kingdom

    We are currently looking for a Project Support Analyst on a permanent basis paying between £30,000 to £40,000 depending on experience for our prestigious Digital client based in London to work on a permanent basis. · The successful Project Support Analyst will possess a strong ba ...

  • eFinancialCareers

    Senior Support Analyst

    6 days ago

    eFinancialCareers London, United Kingdom

    **Description**: · Our banking client are looking for Senior Support Analyst to join their Global FIX connectivity team. · - Experience in financial services, cash equities and front office will be beneficial. · - Further experience dealing with stakeholder management on a global ...

  • Understanding Recruitment

    Fix Support Analyst

    1 week ago

    Understanding Recruitment London, United Kingdom

    **FIX Support Analyst** · We are currently working with an International FX e trading solutions provider, who are looking for a Technical Support Analyst to join their ever-expanding integration team. This exciting business is an industry leader within the multi-asset cloud FX ex ...

  • eFinancialCareers

    Service Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    Our client, a leading insurance firm, is looking for a Service Support Analyst to join their team in London. · **Responsibilities of the Service Support Analyst (London)**: · - Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line cap ...

  • Nigel Frank International

    Senior Support Analyst

    1 week ago

    Nigel Frank International London, United Kingdom

    **Senior Support Analyst - c£55k - WFH/London** · I am actively seeking an experienced Application Support Analyst to join an award winning global manufacturing organisation who have just started a large scale Dynamics 365 Finance and Operations transformation project. · **Core R ...

  • Allen Lane

    System Support Analyst

    13 hours ago

    Allen Lane London, United Kingdom

    Allen Lane are delighted to be supporting a London based University with their search of a System Support Analyst to join the team and maintain their Administrative IT systems including CRM and finance. This is a permanent position offering hybrid workingwith 2-3 days per week re ...

  • Sanderson

    Application Support Analyst

    5 days ago

    Sanderson London, United Kingdom

    **Role**: Application Support Analyst · **Location**: London or Basingstoke · **Salary**: up to £38k · **Hybrid working**: 2-3 days a week in the office · A leading retailer is looking for an Application Support Analyst to join their team, this is an exciting role for someone loo ...

  • LHH Recruitment Solutions

    Trade Support Analyst

    1 week ago

    LHH Recruitment Solutions London, United Kingdom

    **Trading Operations Analyst** · **Salary: £55k DOE** · **Based: London** · **Permanent - Hybrid working** · This role sits within a global team which provides trade processing and account reconciliation services to the group's Investment Division · The team are responsible for t ...