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Team Leader
1 week ago
Natural England North East, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £33,736**Job grade**: · - Senior Executive Officer- Team Leader**Contract type**: · - Permanent**Type of role**: · - Environment and Sustainability**Working pattern**: · - Full-time, Job share, Part-time**Number of jobs avail ...
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Area Team Leader
1 day ago
RPS Group North East, United KingdomRPS are seeking an Area Team Leader for covering the North East Wales areas, who will work closely with the Operations Supervisor and Regional Contract Manager, to lead the safe and efficient delivery of Leakage services to high standards and ensuring compliance and managing the ...
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Pensions Team Leader
1 week ago
BranWell Ford North East, United KingdomKey responsibilities will include primarily working with service providers, ensuring an effective and efficient service for members, compliance of employment practices with auto enrolment legislation and developing information resources, including web-based materials for staff on ...
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Grounds Maintenance Team Leader
1 day ago
Karbon Homes North East, United KingdomJob description · **Come and make a difference at Karbon as a **Grounds Maintenance Team Leader - Permanent Role** · We are looking to appoint a suitably qualified and experienced individual for the role of Team Leader in the Grounds Maintenance Team. Our Grounds Maintenance team ...
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Grounds Maintenance Team Leader
1 week ago
R B Tree and Landscape Limited North East, United KingdomR B Tree and Landscapes are currently seeking to recruit an experienced Grounds Maintenance Team Leader at our Tow Law depot to work in the North East within a commercial and residential industry. · We pride ourselves in our standards and the quality of service we provide to our ...
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Mon- Fri Team Leader
1 week ago
Igloo North East England, United KingdomAutomotive Bodyshop Team Leader · Shift Pattern: Monday-Friday, 07:00-17:00 · PAYE Rate: £19 p/h · Igloo has a fantastic opportunity for an Automotive Bodyshop Team Leader based in Newcastle. This role offers the successful candidate an excellent opportunity to work within one ...
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Service Desk Team Leader
6 days ago
Akkodis North East England, United KingdomIT Service Desk Team Leader · Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus · * Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader. · This role is tailor-made for individuals who ...
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Cover Supervisor Team Leader
1 week ago
Vision for Education - Newcastle North East England, United KingdomUnlock a New Chapter in Your Career - Join Vision for Education's Cover Supervisor Training Programme · Are you a natural team leader, eager to explore a rewarding career in education? Perhaps teaching has crossed your mind, but uncertainty lingers about whether it's the perfect ...
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Senior Administrator Team Leader
1 day ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust North East England, United KingdomStores & Distribution Team Leader (Band Pharmacy Admin - RVI - The Newcastle upon Tyne Hospitals NHS Foundation Trust · The Newcastle upon Tyne Hospitals NHS Foundation Trust – Tyne and Wear · The role of the successful applicant, within our Trust-wide Pharmacy Team, is to over ...
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Account Leader
1 week ago
Mott MacDonald North East, United Kingdom**Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for it's employees? Mott MacDonald is a global consultancy whose people do exactly that.** · The Built Environment A ...
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Head of Ecommerce
4 days ago
Nigel Wright Group North East, United KingdomThe client · Nigel Wright is delighted to be partnering with this market-leading ecommerce retailer. The business is the category leader in this sector, having developed strong visibility across multiple channels and has built an enviable market position based on its design-led p ...
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Frontend Developer
1 day ago
IT Talent Solutions Ltd North East England, United KingdomFrontend Developer required to join a fun and experienced UK development team within a global, innovative tech company in a period of substantial growth For this role you will need to be driven, enthusiastic and a team player, as well as beinga talented software developer. · Thi ...
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National Account Manager
1 week ago
Seven North East England, United KingdomOur client: · - Globally renownedforward thinking Drinks business with one of the biggest brands on the Planet · - They're category leaders who take pride in their employees' development and training, providing a fun culture with outstanding opportunities to learn and fantastic c ...
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Commercial Marketing Lead
4 days ago
Nigel Wright Group North East, United KingdomThe client · Nigel Wright is working with a forward thinking and values driven consumable packaging business, who are national leader in their operating space. The business is rapidly growing, with an impressive growth trajectory and supplies to global brand names across food, tr ...
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Area Sales Manager
1 day ago
FMC Global Talent North East England, United KingdomOur client is seeking an individual with sales experience, ideally within the orthopaedic market to join their team across Yorkshire and North East. This is an excellent opportunity to join a leading global medical device company that will give you genuineopportunities to succeed ...
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Head of Sales
2 days ago
Nigel Wright North East England, United Kingdom**The Opportunity**: · Nigel Wright Recruitment has been retained by a highly successful, privately owned, market leading manufacturing business in North East England, to lead the search for a Head of Sales and Marketing.The position will sit on the Company leadership team, repor ...
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Sales Associate
1 day ago
FMC Global Talent North East England, United KingdomOur client is seeking an individual from a clinical background to join their team and support the future growth and usage of their product portfolio across Yorkshire and North East. This opportunity is suitable for Scrub Nurses, Physiotherapists or Graduatesfrom a scientific disc ...
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Later Life Advisor
2 days ago
PeoplePlus North East, United KingdomLater Life advisors will use a variety of techniques including effective diagnosis, individual and group coaching to support participants to access the programme and progress in their journey towards secure retirement. As a result, we are looking for Later Life Advisors with the ...
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Er Manager
1 day ago
Sullivan Brown Resourcing Partners North East England, United KingdomWe're excited to be recruiting for Northumbrian Water Group again as they continue to grow their outstanding People Team · At Northumbrian Water Group (NWG), their focus is on becoming the national leader in water and wastewater services, providing their 4.4 million customers wit ...
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Electrical Supervisor
1 week ago
g2 Energy North East, United Kingdom**Electrical Supervisor** · Do you have experience of supervising projects within a construction arena? Can you work well under pressure and meet deadlines? · If so, then we've got the right job for you · Here at G2, we are market leaders in what we do. With a reputation for qual ...
ICT Service Desk Team Leader - North East England, United Kingdom - Akkodis
Description
Service Desk Team Leader32,000 per annum + On-call Shift Allowance
Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders.
Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction.
Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime.
Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders.
Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization.
Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations.
Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction.
Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework.
Proven experience in a technical support role in a leadership or supervisory capacity.Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams.
Experience working in Security Operations Centre (SOC) or Network Operations Centre (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools.
Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure.Ideally ITIL qualified, with a solid understanding of IT service management principles and practices.
Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence.
Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement.
Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership.
If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK.
Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website #J-18808-Ljbffr
