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    Training & Development Leader - United Kingdom - Equiniti

    Equiniti
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    Description
    This policy covers all of including Selector, Pensions Client Portal and the Equiniti Privacy Centre
    Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

    EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

    EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ.

    Team Leader – Operations - Diversity hiring ( Preferred Female applicants)

    To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards.

    EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction.

    Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.

    Input in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.

    Recognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.

    Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.

    Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.

    Adherence to procedures, policies and Integrated Management System requirements.
    Quality of recommendations for continuous improvement.

    Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.

    Impartially assess the performance of others in accordance with the process, assessing capabilities and potential.

    Has a very good understanding of the Group's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.

    Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti's business and overall aims, including relevant IT industry developments.

    Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
    Comprehensive Medical Assurance cover
    Two-way cab transport for staff working in UK & US shift
    Maternity leave of 6 months full pay, 10days paid paternity leave
    Accidental & Life cover 3 times of concerned CTC

    We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

    Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future.

    We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries.


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